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Anonymous User
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App crash, error CE-34878-0

Experiencing multiple crashes tonight while watching Sky Sports News with (generic PS4 error) code CE-34878-0. Throws me back to PS4 dashboard and I have to relaunch the app.

 

Crashes ranging from after a few seconds of streaming to after about 20 minutes. Incredibly frustrating having paid for a week of this.

 

I have deleted and reinstalled the app to no avail.

1 ACCEPTED SOLUTION
Anonymous User
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Hi all,

 

We're aware of this issue and currently looking into it.

 

For further updates, please make sure you subscribe to this topic here.

 

Thank you for your patience and very sorry for the inconvenience caused.

 

Birgit

NOW TV Team

View solution in original post

81 REPLIES 81
Anonymous User
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@Anonymous User

Appreciate all the comments and would love to get this sorted
Anonymous User
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I tried a database rebuild last night to no avail. I was also able to update the system software via safe mode to the most recent release but neither solved the issue.

My Internet provider is UPC.
Anonymous User
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This has been happening for the last 2- 3 months just after I purchased 2 month passes and it only happens with live tv .

the fact that this is still happening after the last 3-4 years  i thknk now tv need to start refunding poeple their money as this app is not fit for purpose , trying to watch live tv is more agrivating rather than relaxing. most of the time when watching live football or f1 you miss the important parts.

 

the app  have never been stable since being introduced to the ps4!

 

now tv technicians you need to fix this, people or PAYING  to watch your app that is NOT WORKING  properly.

Anonymous User
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Hi Casey. No, no VPNs gave been set up.
Anonymous User
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Hi Aaron. Do you have any suggestions?

Thanks.
Anonymous User
Not applicable

@Anonymous User wrote:
Hi Aaron. Do you have any suggestions?

Thanks.

@caseyb1993 Thanks for the tag Smiley Happy

 

@Anonymous User

Could you let us know who your internet provider is?

 

Have you tried a database rebuild as there may be corrupt files on the system?

 

Thanks

Aaron

Tony-D
NOW Team Member
NOW Team Member

@AaronR1 wrote:

@Anonymous User wrote:
Hi Aaron. Do you have any suggestions?

Thanks.

@caseyb1993 Thanks for the tag Smiley Happy

 

@Anonymous User

Could you let us know who your internet provider is?

 

Have you tried a database rebuild as there may be corrupt files on the system?

 

Thanks

Aaron


It could need a database rebuild as Aaron suggested as it's only happening with Live TV which IIRC is fed through to the cache/saved data on the system. If the database is rebuilt it should, in theory solve the issue. This is only a suggestion though and in no way official troubleshooting. Database rebuild wil be a last resort.

 

Edit: This is actually official troubleshooting, sorry haha.

caseyb1993
Legend 5
Legend 5

@Anonymous User Do you have any VPN's set up at all?

 

I'll also tag @Anonymous User for you. 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable
Hi Aaron.

I have tried reinstalling the app, checking for app updates, checking for system updates, resetting the system etc.

The only thing that appears to remotely work is reinstalling the app, but that will typically only work for 10-15 mins before crashing. Then, next time I load the app, live TV will immediately crash.

Note that it's only live TV that is the issue (although that is the service I need, want and pay for), and catch up TV works ok.
Anonymous User
Not applicable

@Anonymous User wrote:
Hi, I have tried the suggested steps to correct the error. I continue to get this error message when watching live tv and has been this way since September.

Is there anything else I can try?

Thanks,
Ciaran

@Anonymous User

 

Hi Ciaran

 

Welcome to the forum

 

Could you let us know what steps you've tried so far?

 

Thanks

Aaron