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grizzlybear6t4
Occasional Poster

2 month voucher now not showing as a pass

I signed up for a 2 week pass which finished on 11th Jan. I then entered a 2 month voucher for which I have an email receipt but the pass is now not showing in account or on ps4. Please advise / fix for me.
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10 Replies
Birgit-R
NOW TV Team (Retired)

Re: 2 month voucher now not showing as a pass

Hi @grizzlybear6t4

 

Thanks for your post.

 

I'll get this looked into for you, please keep an eye on your emails.

 

Birgit

NOW TV Team

grizzlybear6t4
Occasional Poster

Re: 2 month voucher now not showing as a pass

Emails checked and responded too
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socialmovie
Occasional Poster

2 month voucher now not showing as a pass

I purchased now tv through a 2month voucher. After purchasing the voucher, my little brother purchased the 2week free trial and i am wondering if that has cancelled the voucher as it saids on my Purchase History that i will be charged starting from the 24th of January, besides me using the 2month voucher. Are you able to fix the problem (if there is one) and reply back.

Thank you

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artesea Legend 4
Legend 4

Re: 2 month voucher now not showing as a pass

@socialmovie are you sure you actually used the voucher? It's not possible to have the trial once you've had the product. If you've still got voucher you could try to use it again. Alternatively was the trial for a different product? NOW TV offer movies and entertainment trials.

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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ChiccolwTvwatch
First Poster

Re: 2 month voucher now not showing as a pass

I'm having a similar problem with the four month pass. I started watching about two weeks ago and have received and email saying I have one day left! Please help.

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socialmovie
Occasional Poster

Re: 2 month voucher now not showing as a pass

110% sure that i used the voucher. Can you not check. Am i able to email the voucher code as i tried to use the voucher again and it said its has already been used. 

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Sue-S
NOW TV Team (Retired)

Re: 2 month voucher now not showing as a pass

Hi @socialmovie

 

Thanks for your post

 

The date you can see is the date your Pass will update 

 

I have checked your account, you will not be charged.

 

Regards

 

Sue 

NOW TV Team

 

 

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LunaticViewz
Occasional Poster

Re: 2 month voucher now not showing as a pass

I am having the same problem. 2 week trial followed by a 2 month free pass which came with PS4. It has been working fine until this evening. My son stopped viewing half way through a film to get ready for bed, came back to finish and now we can't view without buying another pass.  We are only 10 days into our 2 month pass. What's going on please, NOW TV?

LunaticViewz
Occasional Poster

Re: 2 month voucher now not showing as a pass

I am having the same problem. 2 week trial followed by a 2 month free pass which came with PS4. It has been working fine until this evening. My son stopped viewing half way through a film to get ready for bed, came back to finish and now we can't view without buying another pass. We are only 10 days into our 2 month pass. What's going on please, NOW TV?

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