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Contributor 2
Posts: 31
Registered: ‎23-04-2015

Re: This app is a disgrace

Can you fix your app please!! Read these messages!! You watch one episode & can't watch another because of some stupid 'Something's gone wrong' message. You have to quit & restart the app. FIX THIS!! Can someone contact me please!! And don't give me that wired connection, delete data ######. I've done all that!!
Contributor 2
Posts: 31
Registered: ‎23-04-2015

Re: This app is a disgrace

Didn't even mention it freezes to a black screen, and the controller doesn't respond. Power off doesn't respond at the front either. You have to turn off the PS3 from the back switch. It's ridiculous!! This is killing my PS3!!
Contributor 2
Posts: 31
Registered: ‎23-04-2015

Re: This app is a disgrace

I have a 100MB wired fibre optic virgin Internet connection. This is unacceptable!! Contact me, NOW!!
NOW TV Team
Posts: 3,453
Registered: ‎31-03-2014

Re: This app is a disgrace

Hi @tstyle25

 

Thanks for your posts.

 

Sorry to hear that Smiley Sad

 

Can you tell us what troubleshooting steps have you tried so far?

 

How does NOW TV react on any other device?

 

Birgit

NOW TV Team

Contributor 2
Posts: 31
Registered: ‎23-04-2015

Re: This app is a disgrace

Hi Birgit, it's fine on laptops etc. it's just the PS3 app that has issues, freezing, not responding to commands/buttons pressed, kicking me out of the episode after 2 mins, crashing as described above etc. What troubleshooting are you talking about? Read my previous messages. It's been like this from day one, getting worse day by day. The app is glitchy. Fix it.
Contributor 2
Posts: 31
Registered: ‎23-04-2015

Re: This app is a disgrace

It's now buffering every 5 minutes.
Contributor 2
Posts: 31
Registered: ‎23-04-2015

Re: This app is a disgrace

And hanging after buffering.
Occasional Poster
Posts: 2
Registered: ‎26-07-2015

Re: This app is a disgrace

I concur with the sentiments expressed elsewhere. This app is barely fit for purpose. It's been an unreliable and unstable user experience for the two months I've been using it, while I have no problems with competitor apps like Netflix. After dealing with lock-ups and crashes which, until recently, required me to laboriously sign in again and again, I am now unable to sign in at all. I note that dozens of other users have the same problem, so unless we've all suddenly had a bout of memory loss, I suspect the problem is not at the user end.

 

I'm disinclined to continue with my subscription.

NOW TV Team (Retired)
Posts: 145
Registered: ‎09-02-2015

Re: This app is a disgrace

Hi @tstyle25

 

Thanks for your message.

 

I'm going to email you so please keep a look out.

 

Thanks

 

Ruth

NOW TV Team

Contributor 2
Posts: 31
Registered: ‎23-04-2015

Re: This app is a disgrace

Hi Ruth,

I have tried all this and nothing changed.

My brand new PS4 just arrived on Monday this week, and the app on this is doing the same thing.

Explain that?

Please stop wasting my time and fix your app. Everyone is complaining about the same thing and you keep sending troubleshooting steps.

Sorry to say this, but are you guys stupid, or just playing dumb and taking our money like thieves?

I need to know, because to be honest, I'm tired of your approach.