11-10-2014 23:54
25-07-2015 24:38
01-07-2015 4:07
27-06-2015 24:06
I'm completely fed up with this app. After a hugely unsuccessful Live Chat with NowTV where no solution was reached I eventually managed to fix it myself.
Now I am dealing with my devices having been removed from my accoutn I am now unable to add them back until next month!? What kind of bizarre rule is that? I am going to be contacting Live chat when it opens again tomorrow and either insist they put my devices back on (I removed them in order to try and fix their glitchy buggy rotten app and there was no message or warning about the number of changes I make) or I stop my membership altogether. As a paying customer I do not expect to be treated like a child with these stupid restrictions.
15-01-2016 8:47
How did you fix it yourself?
21-06-2015 22:35
22-06-2015 17:18
Hi @Anonymous User
Very sorry to hear you've had issues with the PlayStation app. Have you tried deleting 'Gama data utility' folders
Or clearing the System Cache
- While in the PlayStation 3 Cross-Menu Bar (XMB) navigate to the ‘Game’ Section
- Scroll through this section until you find a folder called ‘Game Data Utility’
- Open the folder to populate the Game Data List
- Scroll through the Game Data list until you find the NOW TV app.
- With the entry you need highlighted, press the Triangle button.
- An options menu associated with the app you have highlighted will appear on the right hand side
- Select ‘Delete’ and press X to confirm
In regards to Mad Men, the last season was split into two parts due to their mid season break. The first 7 episodes were 7a and episodes 8-14 were 7b.
The last 7 episodes were on catch up only and therefore expired after 30 days after being on the service. 7a is available as a box set so they stay on the service longer. We may bring the last 7 episodes as box set soon.
Cheers
Ranj
NOW TV Team
26-06-2015 23:26
29-06-2015 10:30
Hi @Anonymous User
Very sorry to hear you're having issues with the PS3 app. We're looking into the feedback we are getting from our customers and are taking everything on board.
Can you try clearing the 'Gama data utility' folders. Also can you try a wired connection and or give the router a quick reset. Do you have any issues with other devices?
Cheers
Ranj
NOW TV Team
21-06-2015 21:12
22-06-2015 16:59
Hi @Anonymous User
In that case can you try it without a cable and see how it fairs. Can you make sure no other devices are using the wi-fi connection when viewing also.
Cheers
Ranj
NOW TV Team