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NOW TV Team
Posts: 3,434
Registered: ‎25-04-2014

Re: This app is a disgrace

Hi @Ace26

 

Very sorry you're having issues with the PS app. As mentioned above it is being looked into for improvements but you should still be able to play out so apologies if this is not the case at the moment. 

 

Can you try deleting the app and then re-installing. Try a wired connection or wireless without any other devices using the wi-fi, whichever is best for your set up. Can you also try clearing the NOW TV game data. Let us know how you get on.

 

Cheers

Ranj

NOW TV Team 

First Poster
Posts: 1
Registered: ‎22-11-2015

Re: This app is a disgrace

Why cant you give a time frame?

 

The last person who said they couldnt give a time frame said so in August. Its almost Chistmas.

 

Given the size of your business, this must be nothing short of an emarrassment for all of you.

 

Why wont someone take responsibility and deliver a timeline for your customers?

 

 

 

Highlighted
Occasional Poster
Posts: 2
Registered: ‎03-06-2015

Re: This app is a disgrace

How did you fix it yourself?

First Poster
Posts: 1
Registered: ‎30-10-2016

Re: This app is a disgrace

[ Edited ]

I have to agree and feel compelled to write here...After signing up for a free trial I installed the app on ps3

 

quite frankly it's a joke...the GUI is like treacle and I'm on superfast 76mb fibre lol

 

utter rubbish!

Contributor 1
Posts: 2
Registered: ‎05-02-2017

Re: This app is a disgrace

Totally agree.  I wanted to watch Westworld but gave up because the experience so bad - laggy and unresponsive.  I have cancelled my 14 day free trial 2 days into it because of this.

 

Who is that person who says it's fine - I think they must be in denial for some reason - I don't believe that they do not work for Now TV - perhaps they developed the app in the past...

Contributor 1
Posts: 2
Registered: ‎05-02-2017

Re: This app is a disgrace

Why does Netflix, Amazon and iPlayer work fine but the Now TV app does not?  Its a simple test...

 

This app really is a disgrace.  Now TV will not survive as a business with an attitude to software development like this.  It is a real shame because there is content on Now TV that Netflix and Amazon do not have.

 

Here is some free advice, as a business, their strategic stengths against the competition are their content but their weaknesses lie in the execution of their service...  customer experience is everything...  Please fix this app and I might venture back.

Occasional Poster
Posts: 5
Registered: ‎10-08-2015

Re: This app is a disgrace

I didn't think it would be possible to make the PS3 Nowtv any worse but congratulations, you've outdone yourselves!
First Poster
Posts: 1
Registered: ‎26-06-2017

Re: This app is a disgrace

I will be closing my account and deleting this ridiculous app from my PlayStation. Netflix, YouTube, Amazon all works seamlessly in full HD and Now TV continuously buffers, freezes and crashes. All Now TV does is direct you to a link for help or read a script to you to reinstall etc that makes no difference. Sick and tired of this worthless app. I'm convinced that Now TV are fully aware of the problem everyone is having, and either can't do anything about it or won't do anything about it. Coming from someone in the IT industry I can assure you all that it's nothing to do with your ISP or equipment you're using. It's the app itself that is flawed
First Poster
Posts: 1
Registered: ‎12-06-2015

Re: This app is a disgrace

Ive had now tv for years on PS3, LG TV, LG bluray player, 2 now tv boxes, pcs and ipads and I can honestly say its by far the worst service I own, PS3 being the worst by a long way.

200mb connection with 0 problems for netflix, mubi, ratuken, amazon (odd times) yet now tv blurs, stops and spoils viewing for at least 2 out of 10 programs. The apps on almost all these devices are awful. I only suffer nowtv for game of thrones, billions and a few other odd series now, it never got better. I just watched Moana on a 4k LG TV at 256p ...