Dan2309
Occasional Poster

Ps3 app freezes

Everytime I catchup on the ps3 I manage to watch 1 programme and then it crashes and can't even reset the app
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11 Replies
Birgit-R
NOW TV Team (Retired)

Re: Ps3 app freezes

Hi @Dan2309

 

Thanks for your post and sorry about the delayed reply.

 

Have you been able to watch anything on your PS3? Are you still experiencing this issue?

 

If yes, can you tell me what troubleshooting steps have you tried?

 

Birgit

NOW TV Team

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Dan2309
Occasional Poster

Re: Ps3 app freezes

I have do a reboot of the ps3 just to reset the ps3 and too watch another
episode of a programme

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Birgit-R
NOW TV Team (Retired)

Re: Ps3 app freezes

THanks @Dan2309

 

Can you please try the steps below:

 

1.    Put PS3 in Stand By.
2.    Place finger on Power Button until 3rd beep (the console should power back down)
3.    Place finger back on Power Button until a double beep is heard and remove finger.
 
Connect DualShock 3 via USB and press PS Button on controller. You should then see these options:

*  Restore File System
*  Rebuild Database

 

Please try both of them. Also please uninstall and reinstall the app.

 

Cheers,

 

Birgit

NOW TV Team

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Dan2309
Occasional Poster

Re: Ps3 app freezes

Done that already

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Birgit-R
NOW TV Team (Retired)

Re: Ps3 app freezes

Thanks for that @Dan2309

 

Can you create a new local account on your Playstation (users> create new), make sure you're signed in with that, open the NOW TV app and try viewing content?

 

Let us know how it went.

 

Birgit

NOW TV Team

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Dan2309
Occasional Poster

Re: Ps3 app freezes

So you want me have 2 paying accounts

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Rich-L
Mentor 1

Re: Ps3 app freezes

 Hi @Dan2309,

 

Thanks for getting back to us.

 

If you follow @Birgit-R's instructions, you would be creating a PSN Sub Account. This would not incur any extra charges.

 

Hope that helps clarify it a bit.

 

Thanks,

 

Rich

The NOW TV Team

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Dan2309
Occasional Poster

Re: Ps3 app freezes

Hmm 2 separate accounts so how is it 1 with no extra charges 😕

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Birgit-R
NOW TV Team (Retired)

Re: Ps3 app freezes

Hi @Dan2309

 

What I meant was to create a local account on your console itself. No need for emails, subscriptions. Sign in to your local account, open the NOW TV app and try again.

 

Birgit

NOW TV Team

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