10-10-2015 2:21
12-10-2015 17:21
Hi @Anonymous User
Thanks for your post and sorry about the delayed reply.
Have you been able to watch anything on your PS3? Are you still experiencing this issue?
If yes, can you tell me what troubleshooting steps have you tried?
Birgit
NOW TV Team
12-10-2015 17:29
14-10-2015 13:42
THanks @Anonymous User
Can you please try the steps below:
1. Put PS3 in Stand By.
2. Place finger on Power Button until 3rd beep (the console should power back down)
3. Place finger back on Power Button until a double beep is heard and remove finger.
Connect DualShock 3 via USB and press PS Button on controller. You should then see these options:
* Restore File System
* Rebuild Database
Please try both of them. Also please uninstall and reinstall the app.
Cheers,
Birgit
NOW TV Team
14-10-2015 13:51
16-10-2015 11:20
Thanks for that @Anonymous User
Can you create a new local account on your Playstation (users> create new), make sure you're signed in with that, open the NOW TV app and try viewing content?
Let us know how it went.
Birgit
NOW TV Team
16-10-2015 12:21
18-10-2015 17:54 - edited 18-10-2015 17:55
Hi @Anonymous User,
Thanks for getting back to us.
If you follow @Anonymous User's instructions, you would be creating a PSN Sub Account. This would not incur any extra charges.
Hope that helps clarify it a bit.
Thanks,
Rich
The NOW TV Team
18-10-2015 18:06
19-10-2015 14:38
Hi @Anonymous User
What I meant was to create a local account on your console itself. No need for emails, subscriptions. Sign in to your local account, open the NOW TV app and try again.
Birgit
NOW TV Team