@Anonymous User Hello 🙂
The best thing to do is to go on to live chat and ask them to reset your devices. 🙂
https://help.nowtv.com/article/managing-my-devices
- click the link
- Scroll to the bottom and click "get in touch".
- Select "anything else" and then live chat.
I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂