Line cord error

[Anonymous User]

My BT cordless phone is now not working. It just says line cord error. Help!

[Andy]

@Anonymous User

Welcome to the forum. Difficult to tell with cordless phones if the fault is on the line or with the unit. Try unplugging the base unit for a minute and plug back in. Also if your base unit is connected to an extension phone socket then temporarily move it to your master phone socket and see if it works there.  Alternately if you  have a corded phone try that in the master socket and see if you get a dial tone.

If you still have no luck check your My Account > Check service status page to see if any errors are reported

https://account.nowtv.com/check-service-status

and if you still can't get sorted after consulting this help page

https://help.nowtv.com/article/fix-problems-with-my-phone

then give the broadband team a call on your mobile and they should be able to help. You can find the telephone number for the Combo Team by going to your My Account > My Package page

https://account.nowtv.com/my-package

and click the Moving Home ‘Find out how’ button at the bottom, it will show you the number to call (even tho you’re not really moving home!)

[Anonymous User]

thank you for this. After trying the pointless chatbot and going round and round in circles in the help sections, I was ready to leave NOW TV, pay the £60 leaving fee and never darken their doorstep again in disgust. 

Help from here and the lovely Customer Service lady via the number I got from here really made the difference. There was difficulty overcoming the phone robot first, but after that it it was all good.

[Anonymous User]

Hi, That is exactly where I am at with this error! Frustrated beyond belief... Did you manage to sort it out in the end? What was the solution? Thanks

[gavs82008]

@Anonymous User 

Have you called the broadband team?

[Anonymous User]

Could never find a number to call..... My wife will try tomorrow on the number gained from going through the moving house thing via her mobile. Honestly it's so frustrating. We've had no line since 17th December...

[gavs82008]

@Anonymous User 

Yeah it’s a bit tough to find the phone number to call.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW advisor.

[Anonymous User]

Thanks I will post here the outcome...

[gavs82008]

@Anonymous User 

Your welcome bud, hope you get a resolution!

[Anonymous User]

So, Now called the next day and sent an engineer the next. They found a fault not on the property somewhere and it is now fixed! Yay. Thanks for all the help.