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hosay299
Scholar

watch list

Hi the watch list has been clean on the now tv platform why is this as only the other day it had all of the shows i have been watching seems like a change has happened and caused this to be cleared 

 

can i ask what has caused this to happen 

how do u upload screen shots on here

43 Replies
corders
Mentor

@gavs82008 

 

They need to look into it faster then. Bad enough they put adverts back in and then want to charge more to get rid of them again, they then manage to break their own customer DB and lose all the watch lists. Then when you contact them claim nobody else has complained about it and you just need to try reinstalling the app. The customer service from NOW is bad and getting worse!

gavs82008
Legend 5
Legend 5

@corders 

To be fair the adverts were added in summer of last year. This fault is nothing to do with the adverts side of things. 

 

Granted I agree 100% that it should have been resolved by now and its now over a week when it started!

FYI that I do not work for NOW, just a NOW customer trying to help
corders
Mentor

Oh yeah. I know the adverts are nothing to do with this. Just taking a moment to moan about something that's annoying.

schnapps
Legend 5
Legend 5

Over on Twitter NOW have accepted that quite a few customers (including myself) have lost their My TV (Continue Watching & Watchlist) on various platforms.

 

All they are saying over on Twitter it's under investigation and will be fixed ASAP.

hosay299
Scholar

Just had a email the 1st one from the support team snice i reported it

 

WILL SHARE THE LINK ON EMAIL TO THIS PAGE

 

COPY OF EMAIL WITH MY ANSERS 

Hi Joe,

Thanks for getting in touch with NOW and letting us know that Watch list is no longer available, we appreciate bringing this to our notice , we will check this and try our best to help you.

First we need a few things. Please fill in the details below and reply to this email without changing the subject line: 

1. Can you please confirm on which device are you facing this issue?
any tv app computer website
2. Can you see the Rail and its empty or can you not see the rail at all
if u mean the 2 list areas then yes saying RAIL WHAT DO U MEAN
3. If you can't see the rail, can you try and watch an asset or add something to your watch list?
SEE ABOVE
4. Can you check on another device to see if you Continue watching and MY TV rails are populated with Content?
HAVE to re find and work out which of the episodes I have watched
5. If on Desktop or Mac can you clear the browser cache, History and cookies and try again?
yes but  u HAVE HAD OTHER USERS REPORT THE SAME
6. What browser are you currently using, can you try a different browser?
yes but as above big issue now reported on it on ur forum
Reply to this email without changing the subject line, and we’ll get back to you as soon as possible.

Looking forward to hearing from you,
The NOW Team

gavs82008
Legend 5
Legend 5

@hosay299 

Just had the exact same email from support. 

 

Told them that the photos I sent in the original email is what the error is. 

Had to explain that because its been over a week the "empty rail" has moved on since I have watched content. 

 

The watchlist and continue watching is still on my iPhone, however its not in sync with what I have been watching over the last week. 

FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@hosay299 @corders @schnapps @sskywalker @chrissie1 @Saint1976 @Simon-J @RoyB 

 @sdan10 @Popeye13 @LCee 

So I can confirm that my watchlist and continue watching are back on my Sony TV.

 

The main caveat is that the continue watching is to the point before the original fault.

FYI that I do not work for NOW, just a NOW customer trying to help
sdan10
Scholar 3

will have a look at my sticks today lets hope thats it fixed

gavs82008
Legend 5
Legend 5

@sdan10 

Checked both Amazon Fire sticks last night after posting and happy to confirm that it's back to normal. 

FYI that I do not work for NOW, just a NOW customer trying to help
Popeye13
Scholar

Have only just been able to check due to work, but yes, both of mine of the Fire TV Sticks have returned, where they were previously.

Id say this was resolved!

 

Much obliged

corders
Mentor

Yeah I had that email and filled it in pretty much the same.

 

Still no Watchlist on the website so there must be a different system for the apps and the website, which is odd as I'd assume it just links back to one DB. I can dig out and try my NOW TV stick but since I watch primarily on my PC it wouldn't help all that much

 

gavs82008
Legend 5
Legend 5

@corders 

What about delete your cache and cookies?

FYI that I do not work for NOW, just a NOW customer trying to help
schnapps
Legend 5
Legend 5

My previous Watchlist and Continue Watching is still missing for me on both my Youview box and Android Tablet.

 

Haven't had chance to check my Amazon Fire Stick or NOW box yet.

BillyM
Scholar

My previous Continue watching and Watchlist are missing from:

- website

- NOW app on SONY Bravia

- NOW app on BT Pro Box.

 

This problem hasn't been resolved.

gavs82008
Legend 5
Legend 5

@BillyM 

Delete and reinstall the NOW app from your devices. 
This I had to do for my Sony TV and iPhone.

FYI that I do not work for NOW, just a NOW customer trying to help
BillyM
Scholar

@gavs82008 

 

thanks for the suggestions but I'm afraid this hasn't restored my previous Continue watching or Watchlist.

- Now app on SONY Bravia

Reinstalled app. No joy.

- BT Pro Box. Not possible to install and reinstall apps.

- Website. Tried clearing cookies and cache. No joy.

 

Since the great erasure, at least Continue watching and Watchlist are updating and are consistent across the different platforms.

 

 

 

gavs82008
Legend 5
Legend 5

@BillyM 

Not good, as I’m happy to report all my devices are back to normal. 
Although I know other fellow forum users are still having the same issue as you. 

You could bug customer support using one of the methods in my signature below. Although I reckon it’ll be a matter of the waiting game.

FYI that I do not work for NOW, just a NOW customer trying to help
corders
Mentor

@gavs82008 

I did the cache clear. I even tried it on browsers I've never used before. Still no list today. I also checked on my NOW TV stick and thats also blank. This is annoying and stupid

schnapps
Legend 5
Legend 5

For me it looks like My Continue Watching and Watchlist before the glitch is slowly trickling back to life since last night / this morning.

 

The Continue Watching and Watchlist has now reappeared on both my NOW 4K Smart box and Amazon Fire Stick NOW App.

 

Though this is still missing on my Youview box and Android mobile devices (i.e. Tablet & Phone).

schnapps
Legend 5
Legend 5


@schnapps wrote:

For me it looks like My Continue Watching and Watchlist before the glitch is slowly trickling back to life since last night / this morning.

 

The Continue Watching and Watchlist has now reappeared on both my NOW 4K Smart box and Amazon Fire Stick NOW App.

 

Though this is still missing on my Youview box and Android mobile devices (i.e. Tablet & Phone).


In the last hour or so both my Youview box and Android mobile devices have seen the Continue Watching and Watchlist returned again 😀.

Tara
Advocate

My watch list & continue watching also missing on both LG tvs spoke to live chat who said someone will email me, it a pain