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Anonymous User
Not applicable
03-02-2019 15:05
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"Screen recording software detected"
75 REPLIES 75
RoyB
Legend
11-11-2021 22:21 - edited 11-11-2021 22:22
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@Anonymous User
Have a good read through this:-
https://www.nowtv.com/gb/widget/eng/privacy
This should both allay any fears you may have that Sky/Now haven’t thought things through for GDPR compliance, and/or haven’t informed you about all the uses to which your data might be put, who it is shared with, and so on.
It also covers Now’s legitimate right (and indeed its obligations to third party content providers) to monitor the circumstances under which its content is consumed by you, to ensure that no forbidden activity - like copying that content - is happening, or is potentially likely to happen.
Any detail queries from reading this, please come back with them.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
14-11-2021 16:16
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Running Mac OS monterey and cannot watch anything without this message popping up. However it has worked on Monterey up until Friday. Closed every app apart from Chrome and the player and still it persists. Not running Telegram. Help is uncontactable and they dont even link to the correct twitter page - its quite obvious they have no desire to help anyone out.
Simon-J
Community Manager
15-11-2021 11:23
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@Anonymous User
So we can try to replicate the issue can you let us know what version of Mac OS your running, the NOW app number and if your mac is connected to any screens/tvs
You should always be able to contact us by using this page and pressing the "down arrow" icon to see the Live Chat option.
Not sure what you mean when you say we don't link to the right Twitter page? Can you let me know where you're seeing this and I'll get it corrected if it's not the right one.
Thanks
Simon
Anonymous User
Not applicable
19-11-2021 10:46
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Having the same issue on macOS Monterey 12.0.1 don't have any of previously suggested apps running but still have issues
Saint1976
Elite 3
19-11-2021 16:48
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@Simon-J I think the user is implying that if you click on the Twitter icon at the bottom it takes you to this page
https://mobile.twitter.com/NOWTV
Which I assume to be the old corporate page, but to get help and report issues users need to go to this page
https://mobile.twitter.com/NOWHelpTeam
There is nothing on the old corporate to suggest that help is available on another, unlisted, page but there is a link "go to @Now" which takes you to another page entirely
https://mobile.twitter.com/NOW
Which I assume to be the new corporate page.
Anonymous User
Not applicable
11-06-2020 1:29
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@Anonymous User Thankyou!
Anonymous User
Not applicable
28-11-2021 14:49
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Yes closing windows snipping tool fixed it for me as well!
Anonymous User
Not applicable
02-12-2021 13:19
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MacOS 12.0.1
(tried turning off & then uninstalling anything suggested above & rebooting a fair few times)
Got rid of the screen recording message by disabling Focus & Notifications: my guess is that Focus was the culprit
Anonymous User
Not applicable
18-03-2022 12:41
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& it's back
Error code: VGC-4253024462:4253024462
on NOwTV player Version 8.10.0 (8.10.0)
OSX 12.2.1
It's kinda hard to know what else to try.
commanda6
Legend 5
18-03-2022 13:01
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@Anonymous User wrote:
& it's back
Error code: VGC-4253024462:4253024462
on NOwTV player Version 8.10.0 (8.10.0)
OSX 12.2.1
It's kinda hard to know what else to try.
Hi @Anonymous User
I'll probably be of limited help here, as I don't have Apple kit, but that's no reason for me not to try
This may seem like a silly question but are you on the latest version of the now player? I ask because on Windows. The current version is 8.14.0. I know that on Windows. The player checks for updates automatically whenever you start it, but it might work a bit differently on Mac
I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
