"Screen recording software detected"

[Anonymous User]

Hi everyone,

I've just signed up for NowTV, I keep getting cut off saying that I have screen recorder software running, I've missed quite a lot of the match I've paid £20 for a month pass to watch.

Does anyone know how to fix this?

I'm on a Macbook 2018 (OS 10.14).

Thanks lots!

R

[Anonymous User]

Thanks for this. I'm on macos and it was Telegram for me, too. WhatsApp and Facebook Messenger are fine. 

What an utterly unhelpful error message. 

[Anonymous User]

I'm getting that issue now i do have screen recording software for gaming which is nividia shadow play i guess it expects me to uninstall my GPU driver ;-;

[Anonymous User]

I disabled Instant Reply to fix the issue; I just have to remember to turn it back on now!

[Anonymous User]

For me it was also Panopto running in background

[Anonymous User]

I just hit this issue and realised it's because I am working while watching the football and kept having to take screenshots. Every time I take a screenshot it breaks. Amateur software.

[Anonymous User]

I had screen sharing on, between my different macs, turned this off, and it now works, 

I realise this is a very old thread, but incase it helps anyone.

[Anonymous User]

I just thought I'd add what caused this problem for me... I terminated Greenshot and Zoom, but it still came up with the error. All I did to fix it for me is unplug my webcam!

[Anonymous User]

Windows snipping tool seems to count as 'screen recording software', you'd need nimble fingers to record a whole match 😉

I stopped it and all was ok

[Anonymous User]

Telegram was the offender for me too! Killed pretty much every other program but my messaging ones because I figured there would be no way it was that....

[Simon_C]

I had this problem too in macOS, and for me it was caused by using OBS (Open Broadcaster Software). Before opening OBS the NowTV player worked fine, but if I opened and then quit it, the NowTV player gave me the screen recording error until I restarted the computer.

I was able to track this down to a background process, "iOSScreenCaptureAssistant", that is started by OBS and persists even after OBS is quit.

To fix this, in Activity Monitor, I looked at the "all processes" view and searched for "iOSScreenCaptureAssistant". When I selected it and quit this process, I was able to watch the NowTV player again.

It looks like this is a core macos component, so I wonder if this might be a common issue for people who run screen recording software - once the OS has started this component, perhaps it just hangs around indefinitely?

Anyway, hope this is useful for someone else!