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Anonymous User
Not applicable

player won't load on windows 10

Hi,

I'm having trouble with player not loading. I'm on windows 10 and when I open player or try to watch anything I get a black the blue screen then it disappears. I've seen other posts with the same problem so I've tried uninstalling it, cleared cookies, tried on opening the website on edge and explorer but nothing is solving the problem. Any ideas?

Thanks

1 REPLY 1
Anonymous User
Not applicable

I'm having the exact same problem. It was working fine for nearly 2 weeks then this started happening, once I press play on something or when I try opening the player directly the screen goes black for maybe 10 seconds then blue for about 2 then closes. I have tried everything and nothing has worked and at this point it is getting really frustrating. 

Please if anyone has any ideas that aren't uninstalling and reinstalling it, deleting cookies, resetting the router they would be much appreciated