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Anonymous User
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picture audio out of sync streaming

on windows 8 with internet explorer and silverlight picture slows down and gets out of sync with audio very quickly.  I run the latest version of silverlight and internet explorer on an acer laptop aspirev5 series

42 REPLIES 42
Anonymous User
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Picture and sound not in sync ??
Anonymous User
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Hey @Anonymous User

 

Thanks for your post.

 

What device are you using? And what programme is not in sync with the picture and sound?

 

Thanks

 

Ruth

NOW TV Team

Anonymous User
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I have the same problem doesn't work in any browser but I downloaded the windows app and it works there
Anonymous User
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Exactly the same problems I have, this appears to have been going on for months without any resolution. The fault clearly rests with Now tv, are they ever going to correct this - BBC I player and ITV player seem to be on top of it! I certainly won't be paying anymore to Now tv as it stands - unwatchable!!!!!

Anonymous User
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This Nowtv service is sooooo bad, ubelievably so for a massive company like sky. So my latest problem is that I try and use the app and playback is all garbled, so I reinstall silverlight and try all the fixes then give up. So I try chrome - not supported. The Edge again not supported. so I have to download firefox. So I press play and get device limit reached - what? I only have a roku box and this laptop and realise that the other 3 devices are actually all this laptop.

 

Previously I have an issue with the new roku box. had to reset that when it arived and I still get copyright errors when using iplayer etc.

 

Now I used Netflix before. This works everytime. Every device. No issues. What is going on here guys?

 

 

Anonymous User
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Hi @Anonymous User @Anonymous User

 

Thank you both for getting in touch, can you both let us know which shows/episodes you're having issues with? @Anonymous User can you try to view on any device now as it should give you no problems. 

 

Cheers

Ranj

NOW TV Team

Anonymous User
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hello Ranj, nowtv app is still garbled on playback. I am again trying Firefox and telling me device limit reached. So frustrated.

Anonymous User
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Hi @Anonymous User

 

Sorry about the delayed reply.

 

NOW TV app - are you talking about the Box? Can you tell me what have you watched and what exactly happens - picture quality, sound issues etc?

 

In regards to device limit, have you been able to play out anything on your laptop/PC? 

 

Birgit

NOW TV Team

Anonymous User
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I am having trouble on a Windows 10 PC on Internet explorer.

Spend less time on ip protection and more on making a service that works and you might get a return customer
Anonymous User
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hey , Im having real difficulty watching anything on my entertainment monethly pass , as it all seemes to be out of sync! i really love thIS service but paying for it and not being able to use it is making me really sad 😞 ive been trying to watch baskets the affair and loads of other thing but the sound is 5 seconds behind the visual . Im watching now tv through my windows computer on internet explorer. PLEASEEEEEEEEEEEEEE HELPPPPPPPPPPPPPP! thank you