26-10-2012 22:52
NOWTV Wont work on my laptop, asked to install silverlight which i have done but it still wont load any film.
26-10-2012 11:24
i am using my laptop i click on install now for the silverlight but i keep getting messages saying that the feature i am trying to use is on a network resource that is unavailable but i dont know what to do to sort this problem out?
26-10-2012 11:38
Do you mind me asking what operating system your laptop is running? Also, are you on a work network at the moment?
This will help us whittle down where the problem lies,
Thanks
Rich
NOW TV Team
26-10-2012 12:55
i am on a personal laptop which is running on my wifi. how do i findout which network i am running on?
26-10-2012 12:57
i think it is a 32-bit operating system
26-10-2012 18:06
Hi chazzyb,
Can I confirm what device you're on if it's a Windows laptop? A Mac or a different one?
Thanks for your help,
Rich
NOW TV Team
27-09-2016 19:50
hi rich...are you still any good with now tv? the other day i installed a windows update...after my laptop said id reached too many devices and to delete one.it showed 2 laptops so i deleted the old one (but both were the same).since then i am unable to watch anything on my laptop but does work on the now tv boxes.it just shows a black box in the normal screen that shows the picture. when i try to go into now tv help for this particular subject it saays http error 404.ive tried speaking to now tv for 2 days and am waiting for the technical manager to contact me.......still!!!!!! ive had hours of tryin to help,reinstalling software, restarting.no joy.it also doesnt remember my password in the sign in box, with the username, which it has always reemebered until this same point.can you please give me any suggestions?????????????????????????thank you...help pleaase
27-09-2016 21:38
Hi @Anonymous User,
If you require your device counter to be reset, I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your situation to them... They're usually pretty quick at resolving such things
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
04-10-2016 15:38
Hi @Anonymous User
Thanks for getting in touch with us.
I believe you've since been in touch with us via live chat.
If you need any further help please don't hesitate to get back in touch 🙂
Thanks
Rob
NOW TV Team
26-10-2012 19:15
@Anonymous User wrote:
i have the softwhere needed but still cant watch the movies please help or ill cancel subscription
Hi there eamontara,
Thanks for getting in touch!
Can you tell us what is exactly happening so we can help you further?
Thanks
Char
NOW TV Team