cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Advocate

new to now tv.

I'm on a new 3 month subscription.

I'm using a macbook pro.

When I try to play a program, I just get a loading circle which lasts forever. 

Have enabled microsoft silverlight, checked connection etc. 

Can anybody help?

 

0 Thanks
Reply
1 Solution

Accepted Solutions
Highlighted
Legend 5
Legend 5

Re: new to now tv.

@gray64

 

Welcome to the forum.

 

In Safari try the following

 

 1. Go to the NOW TV website and try to play a film, sports channel or TV programme (depending on your pass).

2. While the programme is trying to load (or you get a message about Silverlight) , go to Safari>Preferences> Security> Plugin Settings
3. Make sure Silverlight is ticked on the left of the pane, and make sure watch.nowtv.com is listed on the right of the pane, and set it to On
 4. Click Done, restart Safari and see if that helps.

 

Having said that, Safari should be prompting you to install the new Mac Player app to watch via that instead.

 

 

View solution in original post

3 Replies
Highlighted
Legend 5
Legend 5

Re: new to now tv.

@gray64

 

Welcome to the forum.

 

In Safari try the following

 

 1. Go to the NOW TV website and try to play a film, sports channel or TV programme (depending on your pass).

2. While the programme is trying to load (or you get a message about Silverlight) , go to Safari>Preferences> Security> Plugin Settings
3. Make sure Silverlight is ticked on the left of the pane, and make sure watch.nowtv.com is listed on the right of the pane, and set it to On
 4. Click Done, restart Safari and see if that helps.

 

Having said that, Safari should be prompting you to install the new Mac Player app to watch via that instead.

 

 

View solution in original post

Highlighted
Advocate

Re: new to now tv.

Many thanks Andy. That sorted me.
Highlighted
Legend 5
Legend 5

Re: new to now tv.

@gray64 No worries, glad you are sorted.

0 Thanks
Reply