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Anonymous User
Not applicable

‎01-01-2022 19:14

new install - new player stopped working

I have just started a new NowTV subscription. ( I last had a subscription approx 4 years ago).

 

I downloaded and installed the now tv player.

When I run it I get a black window with the error "now tv has stopped working", no useful error codes.

 

I have restarted, uninstalled, reinstalled, tried running with no other applications etc.. several times, but always the same.


It says its running version 8.11.0 in the corner.

I'm on windows 10 pro.

 

0
1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

‎01-01-2022 19:24

@Anonymous User

Do you have bitdefender?

If so you’ll need to add as an exception.

 

https://community.nowtv.com/t5/PC-Mac/NOW-TV-W10-FAIL/m-p/571591

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎01-01-2022 19:24

@Anonymous User

Do you have bitdefender?

If so you’ll need to add as an exception.

 

https://community.nowtv.com/t5/PC-Mac/NOW-TV-W10-FAIL/m-p/571591

FYI that I do not work for NOW, just a NOW customer trying to help
0