15-01-2017 13:53
Cannot find mspr.hds file on macbook air , to delete it so enabling me to get rid of black screen with sound . Any suggestions please.
Solved! Go to Solution.
15-01-2017 18:24
15-01-2017 18:07
@Anonymous User
Hi
John
Welcome to the forum
Could you follow the steps on this link
http://help.nowtv.com/article/Black-Screen-Mac
Thanks
Aaron
15-01-2017 18:24
15-01-2017 19:46
I should say everything there except your serial number!! 🙂
16-01-2017 8:14
HI jon, thanks for your help macbook air mid 2011.Hope this is the information you asked for
Model Name: MacBook Air
Model Identifier: MacBookAir4,1
Processor Name: Intel Core i5
Processor Speed: 1.6 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 2 GB
Boot ROM Version: MBA41.0077.B15
SMC Version (system): 1.74f4
Hardware UUID: 91F50429-7398-53D6-A3D8-78D9CD4927C1
16-01-2017 8:18
Hi again Jon.
Graphics card is Intel HD graphics 3000 288 Mb
16-01-2017 8:25
@Anonymous User Thanks for posting that, I'm sure it'll prove useful to the teams that are looking into the issue. On the Sky Go forums, a lot of users with your graphics card seem to be having the same problem. From what I understand, Now TV suffer from the same issue and are in the process of fixing this, but I have no idea as to when that'll make it's way to us unfortunately.
In the meantime, have you used the Silverlight player before or are you a new user? If you have Silverlight installed on your system, you should be able to watch content via Firefox. I know it's a bit of hassle, but that should at least get you watching stuff until the fix is released. Hope this helps!
16-01-2017 8:31
No Jon, I dont have silverlight installed, I did have but had to reinstall my OS X, and by the time I went to install silverlight again it was too late to be able to download it. So will have to wait for the now player update .
16-01-2017 9:49
@Anonymous User
You should still be able to download Silverlight on your Mac from here
https://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx
16-01-2017 10:08
Thank you Andy, have now tv working on firefox with silverlight.