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Anonymous User
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mspr.hds

Cannot find mspr.hds file on macbook air , to delete it so enabling me to get rid of black screen with sound . Any suggestions please.

1 Solution
Anonymous User
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@Anonymous User unfortunately I don't think that help article relates to the problem you're experiencing. Are you using the now tv player app? If so, I think you're suffering from an issue that is directly related to the new player.

What type of Mac do you have? And what type of graphics card does it have? If you click the apple logo in the top left of your screen and select 'about this mac' you should get a pop up with your system information. Everything on there would be really useful for the teams investigating this.

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11 Replies
Anonymous User
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@Anonymous User

 

Hi

 

John

 

Welcome to the forum

 

Could you follow the steps on this link

 

http://help.nowtv.com/article/Black-Screen-Mac

 

Thanks

Aaron

Anonymous User
Not applicable

@Anonymous User unfortunately I don't think that help article relates to the problem you're experiencing. Are you using the now tv player app? If so, I think you're suffering from an issue that is directly related to the new player.

What type of Mac do you have? And what type of graphics card does it have? If you click the apple logo in the top left of your screen and select 'about this mac' you should get a pop up with your system information. Everything on there would be really useful for the teams investigating this.
Anonymous User
Not applicable

I should say everything there except your serial number!! πŸ™‚

Anonymous User
Not applicable

 

HI jon, thanks for your help macbook air mid 2011.Hope this is the information you asked for 

 

 

Model Name: MacBook Air

  Model Identifier: MacBookAir4,1

  Processor Name: Intel Core i5

  Processor Speed: 1.6 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 3 MB

  Memory: 2 GB

  Boot ROM Version: MBA41.0077.B15

  SMC Version (system): 1.74f4

  

  Hardware UUID: 91F50429-7398-53D6-A3D8-78D9CD4927C1

 

Anonymous User
Not applicable

Hi again Jon.

 

Graphics card is Intel HD graphics 3000 288 Mb

Anonymous User
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@Anonymous User Thanks for posting that, I'm sure it'll prove useful to the teams that are looking into the issue. On the Sky Go forums, a lot of users with your graphics card seem to be having the same problem. From what I understand, Now TV suffer from the same issue and are in the process of fixing this, but I have no idea as to when that'll make it's way to us unfortunately. 

 

In the meantime, have you used the Silverlight player before or are you a new user? If you have Silverlight installed on your system, you should be able to watch content via Firefox. I know it's a bit of hassle, but that should at least get you watching stuff until the fix is released. Hope this helps! 

Anonymous User
Not applicable

No Jon, I dont have silverlight installed, I did have but had to reinstall my OS X, and by the time I went to install silverlight again it was too late to be able to download it. So will have to wait for the now player update .

Andy
Legend 5
Legend 5

@Anonymous User

 

You should still be able to download Silverlight on your Mac from here

 

https://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

 

 

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

Anonymous User
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Thank you Andy, have now tv working on firefox with silverlight.

Anonymous User
Not applicable

Hello, 

 

I am having the same issue with my MAC OS X version 10.11.3. Is there an easy way of fixing this? Cannot find mspr.hds file so that i can get rid of black screen with sound and watch NOW TV with image. Is there an easy way of fixing this? Any suggestions please!

Tony-D
NOW Team Member
NOW Team Member


@Anonymous User wrote:

Hello, 

 

I am having the same issue with my MAC OS X version 10.11.3. Is there an easy way of fixing this? Cannot find mspr.hds file so that i can get rid of black screen with sound and watch NOW TV with image. Is there an easy way of fixing this? Any suggestions please!


Hi @Anonymous User Have you tried this fix posed by @Andy

 

You should still be able to download Silverlight on your Mac from here

 

https://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

 

Just download firefox, then download silverlight and install with the onscreen instructions. 

 

Temp fix but you'll be able to watch for now at least until we get this issue sorted.

 

Thanks, 

Tony