Cannot find mspr.hds file on macbook air , to delete it so enabling me to get rid of black screen with sound . Any suggestions please.
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@Anonymous User
Hi
John
Welcome to the forum
Could you follow the steps on this link
http://help.nowtv.com/article/Black-Screen-Mac
Thanks
Aaron
I should say everything there except your serial number!! 🙂
HI jon, thanks for your help macbook air mid 2011.Hope this is the information you asked for
Model Name: MacBook Air
Model Identifier: MacBookAir4,1
Processor Name: Intel Core i5
Processor Speed: 1.6 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 2 GB
Boot ROM Version: MBA41.0077.B15
SMC Version (system): 1.74f4
Hardware UUID: 91F50429-7398-53D6-A3D8-78D9CD4927C1
Hi again Jon.
Graphics card is Intel HD graphics 3000 288 Mb
@Anonymous User Thanks for posting that, I'm sure it'll prove useful to the teams that are looking into the issue. On the Sky Go forums, a lot of users with your graphics card seem to be having the same problem. From what I understand, Now TV suffer from the same issue and are in the process of fixing this, but I have no idea as to when that'll make it's way to us unfortunately.
In the meantime, have you used the Silverlight player before or are you a new user? If you have Silverlight installed on your system, you should be able to watch content via Firefox. I know it's a bit of hassle, but that should at least get you watching stuff until the fix is released. Hope this helps!
No Jon, I dont have silverlight installed, I did have but had to reinstall my OS X, and by the time I went to install silverlight again it was too late to be able to download it. So will have to wait for the now player update .
@Anonymous User
You should still be able to download Silverlight on your Mac from here
https://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx
NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.
Thank you Andy, have now tv working on firefox with silverlight.
Hello,
I am having the same issue with my MAC OS X version 10.11.3. Is there an easy way of fixing this? Cannot find mspr.hds file so that i can get rid of black screen with sound and watch NOW TV with image. Is there an easy way of fixing this? Any suggestions please!
@Anonymous User wrote:
Hello,
I am having the same issue with my MAC OS X version 10.11.3. Is there an easy way of fixing this? Cannot find mspr.hds file so that i can get rid of black screen with sound and watch NOW TV with image. Is there an easy way of fixing this? Any suggestions please!
Hi @Anonymous User Have you tried this fix posed by @Andy
You should still be able to download Silverlight on your Mac from here
https://www.microsoft.com/getsilverlight/Get-Start
Just download firefox, then download silverlight and install with the onscreen instructions.
Temp fix but you'll be able to watch for now at least until we get this issue sorted.
Thanks,
Tony