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how the hell do you get help from now tv

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RoyB Legend 5
Legend 5

Re: how the hell do you get help from now tv



First, look in Help (top right) for what you want to know. It’s surprisingly comprehensive.


If still no go, try asking us here, for technical,questions.


But if it’s an Account or Billing issue, you will need to contact Live Chat. If you are not funnelled to that by working through the Help anyway, then use


Get in Touch (all the options, and the best place to start):-


On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.


 Live Chat and Send Us a Message:-


On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.


<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing>

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