02-11-2015 21:43
Hi All,
Recently updated my Samsung Ativ Lite to windows 10 and the app no longer works...
Spoken to SIX now tv live chat help team tonight with no joy. c0262500 error code and no playback. Anybody got any ideas? Graphics driver is fully up to date.
Many thanks
04-12-2016 15:14
@Anonymous User
Hi,
We appreciate that you have tried all possible ways to get the app working. Sadly we do not support Linux / Win XP so it won't help.
With the app on your Win 8.1 VM the error observed is pointing that either the display adapter or audio driver needs an update.
Can you please confirm these are updated and let us know?
Cheers!!
05-12-2016 19:42
@Anonymous User
Hi,
Yes, the audio driver and display adapter driver are as updated as they can be. The display adapter calls itself;
'VirtualBox Graphics Adapter for Windows 8'
Thanks
07-12-2016 16:40
Hi @Anonymous User
From reading over your posts I think the issue lies within the setup and the fact that your running Windows as a VM.
Speaking with the techies here this is down to the way that the Windows VM interacts with the graphics card and this then creates the error your having.
If possible can you try a single OS of Windows on your machine and see if the error still happens ?
Thanks
Andy
08-12-2016 19:24
@Anonymous User Although I haven't tried the app, I know that I don't have any problems watching Now TV videos on my Windows 8 OS (without VM). Essentially, I was hoping to find whether there was any possibility of Now TV working in some shape or form on Linux or whether there are future plans for it to. My understanding is the dependence of Microsoft Silverlight is the problem. Although I can boot to Windows 8, it would be handy for me to have it working on my Linux machine as a workflow improvement. All my work is on my Linux machine, which is what a lot of my computer uptime is spent doing.
22-01-2017 19:23
Hello everyone, I am having similar issues to the above.
I have been running NOW TV (via Firefox Browser) for a month or so absolutely fine.No issues.
However a few days ago it just stopped working altogther, displaying the T6030 error code on the browser. I downloaded the Windows App today as a test, and that also doesn't work, displaying the code listed above in the title.
I believe this may be linked to a windows issue as my laptop has been busy auto updating itself over the last week or so,, it would appear that this problem has only been since the updates.
I'm running Windows 10 Home 64-bit
Version 1607
Graphics card is a AMD Radeon HD 8450G
Laptop is a HP Palivion 15
I have updated my graphics card drivers via Windows AND via the manufacturer. I have also uninstalled/reinstalled Silverlight.
Still having the same issues. If anyone can assist, much appreciated.
23-01-2017 12:55
@Anonymous User wrote:
Hello everyone, I am having similar issues to the above.
I have been running NOW TV (via Firefox Browser) for a month or so absolutely fine.No issues.
However a few days ago it just stopped working altogther, displaying the T6030 error code on the browser. I downloaded the Windows App today as a test, and that also doesn't work, displaying the code listed above in the title.
I believe this may be linked to a windows issue as my laptop has been busy auto updating itself over the last week or so,, it would appear that this problem has only been since the updates.
I'm running Windows 10 Home 64-bit
Version 1607
Graphics card is a AMD Radeon HD 8450G
Laptop is a HP Palivion 15
I have updated my graphics card drivers via Windows AND via the manufacturer. I have also uninstalled/reinstalled Silverlight.
Still having the same issues. If anyone can assist, much appreciated.
@Anonymous User
Hi
Could you try some of these steps as it has helped resolve this issue in the past
Disable Hyper V if you have an AMD graphics card
To re-enable Hyper V:
Let us know how you get on with this
Thanks
Aaron
29-01-2017 10:33
Hi Aaron,
Thanks for your reply. Have followed the instructions (and it completed successfully) but made no difference unfortunately 😞
Francis
23-01-2017 18:18
Just joined for 14 day trial. HP 15-r218na laptop. Drivers up to date. Installed Silverlight under protest. Unable to play a thing due to this error message. Good thing it's just a trial. So far, trial says fail. 😞
23-01-2017 19:14
@Anonymous User wrote:
Just joined for 14 day trial. HP 15-r218na laptop. Drivers up to date. Installed Silverlight under protest. Unable to play a thing due to this error message. Good thing it's just a trial. So far, trial says fail. 😞
Hi @Anonymous User Have you tried the steps posted by Aaron above?
Thanks
Tony
23-01-2017 19:22
@TonyD3 wrote:
@Anonymous User wrote:Just joined for 14 day trial. HP 15-r218na laptop. Drivers up to date. Installed Silverlight under protest. Unable to play a thing due to this error message. Good thing it's just a trial. So far, trial says fail. 😞
Hi @Anonymous User Have you tried the steps posted by Aaron above?
Thanks
Tony
Hi Tony
Yes. I read the whole thread to date. But I do not have an AMD graphics card. It's an Intel HD Graphics 5500. Windows 10, by the way, and up to date.
Regards,
David