error code c0262500

[Anonymous User]

Hi All,

Recently updated my Samsung Ativ Lite to windows 10 and the app no longer works...

Spoken to SIX now tv live chat help team tonight with no joy. c0262500 error code and no playback. Anybody got any ideas? Graphics driver is fully up to date.

Many thanks

[Anonymous User]

Thanks for that screenshot @Anonymous User

Can you click on Update Driver and see if any updates available ?

[Anonymous User]

i keep getting fail to play error code (c0262500)  on window app 

i have rebooted pc ect 

any help ?

[Anonymous User]

Hi @Anonymous User

Thanks for getting in touch with us.

I'm sorry to hear you've been getting this. It can be caused when either Windows or your graphics drivers need to be updated.

Are you able to try this for us?

If you need further help, please let us know.

Cheers,

Rob

NOW TV Team

[Anonymous User]

Surface Book Pro 4 working fine 3 hours ago now error code c0262500, no updates installed and no changes. Works fine with Netflix. NowTV app on Windows 10 is a piece of crap not worth any more trouble, I'll get someting that works. 

[Anonymous User]

Hi @Anonymous User

Thanks for getting in touch with us. I'm sorry to hear that you've been having trouble with your Surface Book Pro.

Are you still experiencing issues with this?

You mentioned that no updates have been installed, are there any available?

Thanks

Rob

NOW TV Team

[Anonymous User]

Hello 

I also seem to be getting this error code. Habe been trying to watch The Walking Dead's latest episode now for the last two days and cannot. I have no updates due and have even tried uninstalling the app and then installing again still not working. I have checked my account and service status all up to date. I also not that you have just taken another months subscription from me. To say I am not very happy about this is an understatement. Please can someone get back to me ASAP or better still fix the problem!!

Laurav1984

[Anonymous User]

Hi @Anonymous User

Thanks for getting in touch with us. I'm sorry to hear that you're getting this error.

Are you getting this on all content? Is this live or on demand?

Please let us know so we can look into this further.

Thanks

Rob

NOW TV Team

[Anonymous User]

Hi Rob I have checked tonight and it is live and on demand. 

I would appreciate your help and hopefully you can sort out this problem.

Regards Laura

[Anonymous User]

Hi @Anonymous User

Thanks for posting.

Would you be able to give us some more information on the laptop your using ?

What operating system are you running ?

Are you using any antivirus software ?

What browser are you using ?

Thanks

Andy 

[Anonymous User]

Hi Andy

I have a HP pavilion laptop running on Windows 10. I have the app downloaded on the laptop and watch programs/films via the. I have had a similar problem once before but it seemed to right itself in a couple of days but not this time. I have tried again tonigh and it is still not working. 

Regards Laura