02-11-2015 21:43
Hi All,
Recently updated my Samsung Ativ Lite to windows 10 and the app no longer works...
Spoken to SIX now tv live chat help team tonight with no joy. c0262500 error code and no playback. Anybody got any ideas? Graphics driver is fully up to date.
Many thanks
16-08-2016 11:12
Hi @4268@Anonymous User
I have passed the invalid help page onto the team to look into 🙂
With regards to the error message itself @Anonymous User, Is it a PC or Laptop ? Do you have any external display equipment attached ? If so how is this done ?
Thanks
Andy
16-08-2016 14:12
Hi Andy,
Perfect 🙂
I have a monitor connected Via HDMI and DVI-I I have tried using both individually however no luck.
I did speak to live chat and they did say this was escalated to the technical team, however it's been over a day now with no reply.
Aaron
19-08-2016 16:41
Been waiting nearly 4 days for a reply from the technical team after speaking to live chat..
24-08-2016 15:57
Hi @Anonymous User
Sorry for the delay in getting back to you.
I have some steps for you to try regarding the error on the app.
Then try the NOW TV App again and see if it works ?
If this doesn't work then please can you see if any updates to your graphics card from the manufacturers website ?
If your Graphics card is an AMD card could you disable Hyper V :
Then try NOW TV App again.
If you need to switch it back on for any reason then the command prompt is
bcdedit /set hypervisorlaunchtype auto
Cheers
Andy
10-09-2016 17:47
I have a similar problem. I cannot watch NowTV on Mozilla or NowTV app.
I have new Dell laptop with Windows 8.1 - all the updadtes made.
I can watch BBC iPlayer, ITV Hub and Live TV (other Windows app).
I have signed for Now TV in the morning, hoping to watch the Manchester derby.
Now, the match is long over, I've spent a lot of time trying diffrent thing to resolve my problem and I still can watch nothing at all.
T6030 - There's a problem with one of your onnected audio or visual outputs (Mozzila)
Something's not right. A problem is preventing playback. Please try again or visit nowtv.com/help (c0262500) - NowTv app
13-09-2016 12:16
Hi @Anonymous User,
Thanks for posting.
Could you tell us if you have anything connected to the laptop? Such as a TV or amp, anything like that?
Also let us know if you have anything installed for screen recording.
Thanks
Simon
NOW TV Team
13-09-2016 12:58
Hi,
Thank you for repalyning my post.
No, I haven't anything connected to my laptop. No TV or amp, anything like that.
I haven't anything installed for screen recording.
I have Windows 8.1 installed since several days. (because of NowTV and BBC iPlayer)
I use Linux Mint.
Regards,
Roman
14-09-2016 10:59
Hi @Anonymous User
Can you let us know if Linux Mint is your main operating system and if you then use Windows 8.1 as a Virtual Desktop ?
Thanks
Andy
14-09-2016 12:43
Hi Andy,
It's a standard Windows 8.1 instalation.
I have first installed Windows, than Linux Mint.
When I turn on my laptop I choose which system I would like to use.
Regards,
Roman
15-09-2016 10:43
Hi @Anonymous User
I think that may be the cause of the errors as Silverlight and our DRM's don't really agree with that setup 😞
@Anonymous User you're more of a PC buff than me, do you think this could be the case ?
Thanks
Andy