app crashing

[crashing]

whenever I try to watch anything the nowtv app launches but just crashes, iIhave tried to reinstall and still doing the same thing. I have attached a video on what it is doing

https://youtu.be/GYUR7we-9AI 

[RoyB]

@crashing 

What browser are you starting from?

As an experiment, try a different browser, and report back.

[Tom435345]

I have had exactly same problem last few months .. i think it started with a windows update. Unfortunately NOW TV support are totally useless, just gave random suggestions unrelated to problem and ive given up hope of it working again now.

[RoyB]

@Tom435345 

Try a different browser, and report back. Edge is the Windows default, but you should be able to try with Google Chrome and/or Firefox, see if that makes any difference.

[Tom435345]

I've tried everything and its not the browser .. if you watch his video above the application starts then crashes, in the windows event log have

Faulting application name: NOW TV Player.exe, version: 8.15.0.0, time stamp: 0x621f66ac
Faulting module name: PCShowServer.dll, version: 0.0.0.0, time stamp: 0x615bf42c
Exception code: 0xc0000005
Fault offset: 0x000c7dcd
Faulting process ID: 0x3b68
Faulting application start time: 0x01d99550c2faf27a
Faulting application path: C:\Users\Tom\AppData\Roaming\NOW TV\NOW TV Player\NOW TV Player.exe
Faulting module path: C:\Users\Tom\AppData\Roaming\NOW TV\NOW TV Player\resources\app.asar.unpacked\node_modules\@sky-uk-ott\client-lib-electron-videoguard\bin\win32\PCShowServer.dll
Report ID: 21a6d920-694d-443b-a7d3-67fb0ddcc3fd
Faulting package full name:
Faulting package-relative application ID:

There are also binary crash logs produced,  which probably hold the key, but support team have no interest in this, just in fobbing me off to waste time until i gave up

Directory of C:\Users\Tom\AppData\Local\CrashDumps

23/04/2023 21:26 12,774,423 NOW TV Player.exe.10036.dmp
02/06/2023 08:07 12,730,923 NOW TV Player.exe.14080.dmp
02/06/2023 13:50 12,753,221 NOW TV Player.exe.15208.dmp
23/04/2023 21:27 12,743,209 NOW TV Player.exe.22084.dmp
02/06/2023 08:08 12,722,028 NOW TV Player.exe.26512.dmp
02/06/2023 08:03 12,724,632 NOW TV Player.exe.29600.dmp
02/05/2023 20:01 12,682,561 NOW TV Player.exe.39868.dmp

[RoyB]

@Tom435345 

I take your point, but the browser must be calling NowTVPlayer.exe with an info string, or it wouldn’t know what to start playing.

I was thinking that trying another browser would lessen or eliminate the possibility that the string being passed is corrupted?

[Tom435345]

Yeah I tried Edge again when you suggested it but exactly the same as on Chrome.

[RoyB]

@Tom435345 

OK, I guess that tells us that the Now player installation is screwed up then.

What I would do now is:-

Uninstall the Now Player.

Have a poke in and around the file location and folder structure where it lived, with Windows Explorer, and delete any left-over traces of it comoletely.

Use CCleaner or a similar program to check the Registry, and choose to delete any orphaned entries that relate to the Now Player.

Restart Windows.

Repeat the poke around/delete and registry check/delete. If anything is found, repeat the restart.

When things are all clear after a restart, install the Now Player again, and see if it works this time.

[Tom435345]

I don't think the installation is screwed up, i think it's installed fine, it's just the program itself is screwed. It was working fine for 9 months, then suddenly stopped, i think after a Windows Update, so obviously something conflicted. Ultimately it is just poorly coded as it shouldn't crash without telling the user why. Now TV Support told me it would work again if I installed latest Windows updates, which I did and of course nothing changed. They then told me my Now Player version is out of date, which it isn't as the downloadable version on the website has not changed in several months (ive downloaded it about 50 times). Ive tried the 'deleting everything related to Now Player and reinstalling' multiple times but to no avail.