cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Anonymous User
Not applicable
‎19-03-2017 15:10

Wont connect to play my Sky Sports Day Pass (again)

For the 3rd separate occasion I bought a Sports pass for the day and it wont connect - despite repeated attempts, re-starting my laptop etc

 

 

There's an error connecting, please try again in a few moments. Service updates can be found on our community

 

Every occassion I have been billed for the cost of the pass yet I have never been abe to watch anything!

 

After clicking Watch Now for Tottenham vs Southampton it flips to Sky Sports HQ which works fine though whenever I try and connect to the game it produces the same error message.  I have been charged £6.99

0
1 Reply
SeeMoreDigital
Legend 5
Legend 5
‎19-03-2017 16:58

Hi and welcome to the forum @Anonymous User,

 

Are you viewing the NOW TV 'Sky Sports' service using an internet browser with Silverlight or are you using the NOW TV Windows app?

 

If your computer is running Windows 8.1 (or higher), it's highly recommended that you install the NOW TV Windows app.

 

After installing the NOW TV Windows app it is advisable to completely remove Silverlight (along with any unnecessarily browsers) from your computer!


Cheers

0