14-02-2021 14:14
The windows app does not connect and has been this way for over a week. I cannot get in touch with support, the live chat system does not work. Given the age of the posts here I'm not expecting much, but can anyone help?
20-02-2021 13:07
@gavs82008Yeah. Windows build 19042.804, Now TV Player Version 8.3.0, Error code: VGC-4253024363:502
20-02-2021 13:13
@Anonymous User
Found this possible solution on another thread, hopefully it works for you.
https://community.nowtv.com/t5/PC-Mac/Now-TV-Player-not-working/td-p/543900/page/2
Ive been having this problem for the last few days too, everything was working fine until suddenly the player refused to load properly and would just shut down after a few seconds. Reinstalling the player didn't help.
I have just found an old thread with a solution that worked for me!
https://community.nowtv.com/t5/PC-Mac/Player-keeps-crashing/td-p/497512
"Navigate to C:\Users\username\AppData\LocalLow
Delete the Cisco folder
Open NowTV Player and it should work.
If this doesn't fix it, delete that cisco folder as well as any NowTV folder inside C:\Users\username\AppData\Roaming
Then reinstall NowTV Player
Tested on Windows 10 x64"
Just deleting Cisco in LocalLow worked for me.
Hope this helps!
21-02-2021 14:37 - edited 21-02-2021 14:37
Unfortunately deleting the Cisco folder and NOW TV folders in AppData didn't work for me. Thanks anyway!
20-02-2021 16:27
@Anonymous User what browser are you using? Videos stopped working for me when loaded through Firefox, but tried Chrome today, which seems to work. I deleted all Now TV data from App Data first and did a fresh install before trying through Chrome.
21-02-2021 14:46
I've tried Firefox, Edge, and Chrome, but no luck.
21-02-2021 18:06
@Anonymous User
Sorry can’t really be much more help as I’ve not used Now TV on my laptop.
All I can suggest is to send an email to customer support with screenshots. Address is in the below picture.
08-05-2021 12:05 - edited 08-05-2021 12:09
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