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Nack
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Windows app still broken.

The windows app does not connect and has been this way for over a week. I cannot get in touch with support, the live chat system does not work. Given the age of the posts here I'm not expecting much, but can anyone help?

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gavs82008
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Re: Windows app still broken.

@Nack 

Have you installed the Now TV player via the website?

Nack
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Re: Windows app still broken.

@gavs82008Yeah. Windows build 19042.804, Now TV Player Version 8.3.0, Error code: VGC-4253024363:502

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gavs82008
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Legend 5

Re: Windows app still broken.

@Nack 

Found this possible solution on another thread, hopefully it works for you.

 

https://community.nowtv.com/t5/PC-Mac/Now-TV-Player-not-working/td-p/543900/page/2

 

Ive been having this problem for the last few days too, everything was working fine until suddenly the player refused to load properly and would just shut down after a few seconds. Reinstalling the player didn't help.

 

I have just found an old thread with a solution that worked for me!

https://community.nowtv.com/t5/PC-Mac/Player-keeps-crashing/td-p/497512

 

"Navigate to C:\Users\username\AppData\LocalLow

 

Delete the Cisco folder

 

Open NowTV Player and it should work.

 

If this doesn't fix it, delete that cisco folder as well as any NowTV folder inside C:\Users\username\AppData\Roaming 

Then reinstall NowTV Player

 

Tested on Windows 10 x64"

 

 

Just deleting Cisco in LocalLow worked for me.

Hope this helps! 

jonnymc4
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Re: Windows app still broken.

@Nack  what browser are you using? Videos stopped working for me when loaded through Firefox, but tried Chrome today, which seems to work. I deleted all Now TV data from App Data first and did a fresh install before trying through Chrome.

Nack
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Re: Windows app still broken.

Unfortunately deleting the Cisco folder and NOW TV folders in AppData didn't work for me. Thanks anyway!

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Nack
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Re: Windows app still broken.

I've tried Firefox, Edge, and Chrome, but no luck.

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gavs82008
Legend 5
Legend 5

Re: Windows app still broken.

@Nack 

Sorry can’t really be much more help as I’ve not used Now TV on my laptop.

 

All I can suggest is to send an email to customer support with screenshots. Address is in the below picture.

1ED1B8E6-2F3F-4C3E-8D13-2CDC315FE44A.jpeg

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