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NotAHappyCustom
Advocate

Why do I pay good money for crap service.

Does not work on my TV but did last year.

Keeps dying when watching F1 and tells me to check my connection. 

Everything else works so i think they should read their own bloody messages

  • PC
2 REPLIES 2
RoyB
Legend

@NotAHappyCustom 

Wifi or Ethernet cable connection?

Do you have Now broadband?

When you are asked to check your connection, do you find the internet light has gone out on your router?

if not, can you move the PC and the router closer together, even just temporarily, and see if this improves things, and/or use a cable connection if it seems to be a WiFi issue?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
gavs82008
Legend 5
Legend 5

@NotAHappyCustom 

What device are you using as you mentioned TV not supported and then tagged in PC. 

Have you tried deleting the cookies and data from the browser?
Try another browser altogether.

FYI that I do not work for NOW, just a NOW customer trying to help