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proMac
Mentor

Re: We've released a new version of the macOS player!

I have to agree with Rasco. How can NowTV (NotNowMacTV) ignore and fob off all the Mac population without a sensible, or genuine solution.

 

Surely NowTV need to warn subscribers before they commit that there is an issue with the Mac app. I'm not an expert, but the Fair Trading Act 1973 may be in breach here.

 

Might it be better that we all stop asking, 'why it's not working', and 'what we can do' and simple expose it to the public domain. Then things by NowTV may get done. They'd hate bad PR.

 

So, my first thought is, who is NowTV's main competitor?...and wouldn't they just love to know that Mac users are being ripped off.

 

Rasco, it's over to you!

 

 

proMac
Mentor

Re: We've released a new version of the macOS player!

A sad answer to hundreds of mac users who expect to be able to watch 'GOT' on their super large, super high def iMacs.

 

We don't all have iphones and ipads.... just state-of-the-art iMac!

 

Again, I suggest that NowTV should put a clear warning that their programs can NOT be watched on Mac computers. Or would this be too honest for a business to admit that they fail to satisfy an advanced operating system. Mac OSX!

Eddie-M
NOW TV Team (Retired)

Re: We've released a new version of the macOS player!

Hi @proMac

 

 

You can watch on Mac as long as you have OSX 10.9 (Mavericks) or later have a look at the help article below available on our website.

 

https://help.nowtv.com/article/watching-now-tv-on-a-mac

 

if you experiance issues with the player then please contact our Tech Teams via live chat for fast support 🙂

 

 

Thanks

Eddie

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ploppyplums
Advocate

Re: We've released a new version of the macOS player!

I'm Running OS X 10.12.6, the Now Tv player crashes several times just trying to watch a 30 minute program. There is still the annoying issue with a registered device suddenly being recognised as a new device and having to wait a month to be able to re-register it because it happens with multiple devices.

Now TV never seems to sort this stuff out!

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spf100
Mentor

Re: We've released a new version of the macOS player!

@Eddie-MI had a long chat with one of your team yesterday about the overheating problem with the latest version of the Now TV Player. That was after I uninstalled and reinstalled a fresh copy, then your colleague asked me to uninstall again, and reinstall after clearing my cache, in another browser and downloading another copy of the installer, it is still overheating my MacbookPro and causes my fan to kick in loudly after a couple of minutes watching. It's really irritating, when will you have a fix for this? Can you not just revert back to allowing streaming from a browser? There were no issues that way, but the player is unusable.

Eddie-M
NOW TV Team (Retired)

Re: We've released a new version of the macOS player!

Hi @spf100

 


Sorry for the delay in getting back to you. I will try and chase this up with our tech teams to see if a fix is on the way or if they have any other ways of fixing this. We would not have any ways of referting back to watching via the Browser because the browsers no longer support our players via the Browsers which is why the new player was created. I'll let you know when i hear something.

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Nice65
Advocate

Re: We've released a new version of the macOS player!


@spf100 wrote:

@Eddie-MI had a long chat with one of your team yesterday about the overheating problem with the latest version of the Now TV Player. That was after I uninstalled and reinstalled a fresh copy, then your colleague asked me to uninstall again, and reinstall after clearing my cache, in another browser and downloading another copy of the installer, it is still overheating my MacbookPro and causes my fan to kick in loudly after a couple of minutes watching. It's really irritating, when will you have a fix for this? Can you not just revert back to allowing streaming from a browser? There were no issues that way, but the player is unusable.


I'm new to Mac and glad you mentioned the heat thing. I had to shift the MacBook around to be comfortable with it on my legs. 

 

After the bluetooth connectivity issues, the buffering and lowered definition, I'm outta here. All I wanted was to watch the latest Game of Thrones and 2 hours later I'm on a NowTV forum!

 

Why cant we just watch through a browser? The app is rubbish and should have a warning that it isn't suitable for Mac. I'd have thought that would be a legal requirement in the same way a 110v hairdryer is going to burn you if run on 240v. A simple example, but it would say on the box. 

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Re: We've released a new version of the macOS player!

I'm having huge issues with the Mac player here.

 

Sierra 10.12.6

MacBook (Retina, 12-inch, Early 2015)

1.2 GHz Intel Core M

8 GB 1600 MHz DDR3

Intel HD Graphics 5300 1536 MB

 

Trying to watch Game of Thrones and it just overheats immediately and slows down to ~1 FPS. I know it's not a fast machine but I have no problems with Netflix, iPlayer, iTunes store etc. Basically I can't watch ANYTHING on NowTV at all on my Mac.

 

Tried to download the NowTV app onto my Apple TV and all the audio is in mono, so currently the only way I can get a 'correct' experience is on my iPhone... with a 4" display.

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spf100
Mentor

Re: We've released a new version of the macOS player!

@Eddie-M I hope this is soon, this problem has been around since at least February this year and nothing is being done about it so far. When I spoke to your colleague in live chat he had NO IDEA this was a known problem, I had to point him to the forum. I have just received yet another unhelpful email from your team, out of the blue, telling me same thing again:

"I understand how it feels if we come across issues on our favorite devices.

 

Please try these checks and this should fix the fault.

 

  1. Uninstall the NOW TV Player completely on your Mac if there is one already installed. (???)
  2. 2.Once uninstalled, please click here to re-install the NOW TV Player.
  1. Open Mozilla Firefox browser, stream NOW TV until you get a prompt "Open NOW TV Player"
  2. Open the NOW TV Player and start watching the content.

 

Hope this information helps. "

No it doesn't help. In fact, it adds to the irritation. No amount of uninstalling and reinstalling will fix faulty software. Please fix it.

Loggie
Advocate

Re: We've released a new version of the macOS player!

as a long time user I have officially unsubscribed from nowtv.  Absolutely ridiculous to this day that no proper solution has been found for the F20000 problems.

I've held out long enough and while netflix doesnt have all the content i want to see, it does at least allow me to see it. 

 

Fix your problems rather than be in denial, reboot your mac this, reinstall the app that.  Absolute codswallop.

 

Cisco videoguard is crap and nowtv has become yet another clear example of how drm affects not the pirates but the people who do the right thing and pay

for your content.  no wonder so many people pirate their content.

 

Also, why are you forcing everyone to type in bloody all caps?

 

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