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Anonymous User
Not applicable

Want to raise a fault on my broadband

my broadband has been down several times today.

 

REsetting the router seems to be fixing the probnlem but I don't want to be doing that every hour or so, thats a bid mad.

 

please could I raise a fault in the forum - if only one could raise afault with Now instead of a web page.

1 REPLY 1
RoyB
Legend

@Anonymous User 

 

We’re just customers like you, so as regards faults, there’s no-one here to raise them, if you did 😢

 

But I don’t know why you think you can’t call in a fault to Now; for Broadband you certainly can. 

 

Sorry I can’t just post it, but see here for a posting with a link that will lead you to the phone number you can call them on.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.