23-05-2017 14:02
Hi there,
I have to download an update of the NowTV player for my PC (Windows 10), and I have tried twice and both times my antivirus software flags up TrojanMSIL.Crypt.dnri as a threat. When I agree to delete this file the download fails.
Could anyone tell me what I could do about this or whether there's an issue with the update?
Thanks,
Schneids
30-05-2017 22:21
Think I have sorted this now by going against Kaspersky's recommendations and adding the file to my 'don't scan/ignore' or whatever they call it list. Kasp. says I shouldn't do this, but I have - if I now get anything dodgy, I blame nowTV! If you don't hear back from me, assume it has gone fine, wish me luck....
....it seems to have wqorked, I think.....
30-05-2017 11:56
30-05-2017 16:14
Thanks Nico, I've downloaded it fine now & given it a seperate scan just incase - all clear.
I'll install it later.
30-05-2017 18:22
Weird
It downloads fine on the laptop (with the latest DATs on Kaspersky), but my PC, which I want to install it on, still picks it up as malware (also with the latest DATs), and deletes it.
30-05-2017 20:19
Rats.
Spoke too soon, Kaspersky quaratined the file on both machines. It still picks up a trojan.
30-05-2017 21:24
I have updated Kaspersky but it is still flagging the download up as malicious and deleting.
01-06-2017 8:44
@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User
Guys
Although I am not a NowTV app user I have, in my time, come across software/applications that have exhibited behaviour similar to the one you are all experiencing.
OK, it's quite obvious that the current NowTV app has an internal module that's showing virus-like behaviour and, as such, being flagged up as dangerous activity. I am also guessing that this "suspect" module may not have been written by the programmer but more than likely borrowed from somewhere else, i.e. some other program, to save time.
Now realistically, there are only two things users of this NowTV app can do:
1) Wait until NowTV updates this app, this will take time and could be quite expensive for NowTV to put right, i.e. pay a programmer to re-write the suspect module and re-test the updated app to make sure it now works. However, no in-house testing can duplicate real world conditions.
2) Mark the NowTV app in your anti-virus checkers as a program that should not be checked, all anti-virus applications have this facility.
And finally, I would imagine NowTV would wish you guys would select option 2, certainly for the short to medium term.
UK Bob
PS. I have attached no malicious intent to the original programmer or NowTV but be aware that some companies do install spyware , adware and other stuff in some of their apps, e.g. Windows 10.
01-06-2017 9:30
@ukbobboy Thanks for providing your insight. Certainly helpful to other users.
We are certain that it is being flagged as a false positive and have investigated one of the possible causes.
Nonetheless, we don't recommend setting your anti-virus software to ignore it.
Luckily there is a third option which we have already put into effect, and that's to use the full installer that was previously downloaded and installed by the web installer.
If you haven't got the player installed, you can download it here:
https://web.static.nowtv.com/watch/NOWTVPlayerInstaller-Full-Windows.exe
This has also been updated on the NOW TV website.
01-06-2017 10:13
@Anonymous User
Hi Nicholas
Thanks for replying, and as mentioned before, I am not a NowTV app user and so would not have known about the third option.
However, you have confirmed that the "warning" users are getting from their anti-virus programs are false positives and, as such, should not pose any danger to users computers, certainly not in the medium term anyway. And, as most people know, the exception facility within anti-virus applications is there for such events as "false positives".
Still, as you say, it's preferable for users to use the third option rather than the second one I mentioned in my previous post.
Cheers.
UK Bob