23-05-2017 14:02
Hi there,
I have to download an update of the NowTV player for my PC (Windows 10), and I have tried twice and both times my antivirus software flags up TrojanMSIL.Crypt.dnri as a threat. When I agree to delete this file the download fails.
Could anyone tell me what I could do about this or whether there's an issue with the update?
Thanks,
Schneids
24-05-2017 20:20
Please could you restore streaming without the need to install your player? There is a virus (Trojan.MSIL.Crypt.dnri) reported by ZoneAlarm.
24-05-2017 20:50
25-05-2017 7:48
I cancelled my subscription. It's not acceptable for software like this to get flagged up as a possible virus, as it would only take a short time to reprogram it from scratch with something harmless, open source and unvirused like FFMpeg - or to switch back to the online streaming.
27-05-2017 22:14 - edited 27-05-2017 22:17
Hi there
I also use Kaspersky and it's telling me that there's a trojan in the file and deleting it for me - I'm perfectly happy with that, Kaspersky has kept me virus-free for at least 4 years.
But it also worries me that no one in this thread (apart from us concerned users) is at all concerned that 2 different virus scanners are flagging this software. If this software is indeed safe why is NowTV not contacting the anti-virus companies and working out why it's being flagged.
I'm afraid I'm not going to let NowTV force me to install questionable software on my computer in order to use a service I pay for, when streaming through browsers has been working fine. Do Amazon and Netflix force you to install any software? Nope. So why should NowTV?
I watch the majority of my NowTV on my Windows 7 PC, but as the accepted browsers are dwindling, I am finding it harder and harder to actually watch any NowTV at all.
P.S. Plus as of 4 days after the original post above, Kaspersky is still flagging the software!!
30-05-2017 24:01
Hi,
I've downloaded NOWTVPlayerInstaller-Windows.exe and Kaspersky deleted it instantly because it contains a trojan: Trojan.MSIL.Crypt.dnri
Please check your apps.
Carolina
30-05-2017 8:45
30-05-2017 8:46
30-05-2017 11:14
I've just tried again, and Kaspersky is still picking up Malware!!
30-05-2017 11:49
Hi all,
We can confirm that the app does not have a virus and was being flagged as a false positive. We have now resolved the issue.
You can download the latest installer here:
https://web.static.nowtv.com/watch/NOWTVPlayerInstaller-Windows.exe
Keep up the good work of flagging these issues to us!
Many thanks,
Nico
30-05-2017 22:14
Nope, still not working. Different to last night though. It'll let me download the file, but not open it, still says it contains malware or a trojan. Is this anything to do with the thread at the top of the page titled
Issue watching NOW TV following a device change 29/5/2017
?
Would really like to get this sorted!!! Why pay for a service I can't use?!