27-07-2017 10:15
Hi,
I'm watching on a 27" iMac at 2560x1440. If I make the window bigger than about 2050 pixels in width the picture distorts horribly - completely unwatchable.
I've tried it on a separate desktop - no difference.
It's an old Mac, late 2009, but running OS/X Sierra. Details below.
Hardware Overview:
Model Name: iMac
Model Identifier: iMac11,1
Processor Name: Intel Core i7
Processor Speed: 2.8 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 8 GB
ATI Radeon HD 4850:
Chipset Model: ATI Radeon HD 4850
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB
Vendor: ATI (0x1002)
Device ID: 0x944a
Revision ID: 0x0000
ROM Revision: 113-B9110C-425
EFI Driver Version: 01.00.383
Displays:
iMac:
Display Type: LCD
Resolution: 2560 x 1440
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Automatically Adjust Brightness: Yes
Connection Type: DisplayPort
27-07-2017 10:53
27-07-2017 11:03
It looks OK at 2128x1197, but broken at 2240x1260.
27-07-2017 18:19
@Anonymous User
Hi Welcome to the fourm, we have sent you and email and a dedicated team will look into this case for you as soon as possible 🙂
Thanks the Nowtv team.
28-07-2017 15:21
Hello,
I have the exact same problem (on the same type of imac, late 2009, Sierra). I'd be very interested in the resolution if you could let me know. Incidentally, I also have the same issue with Sky Go Player if that helps to diagnose.
Thank you
29-07-2017 15:28
I have exactly the same issue. It doesn't seem to be able to scale correctly in fullscreen mode. The horizontal axis seems to be really stretched.
Is there a fix? This seems like a bug in the player.
04-08-2017 13:21
Any solution to this, yet? I have the exact same problem when trying to watch Sky Go Player full screen on a 27inch iMac. Pop-up window plays fine, but when I try to make picture full screen, it stretches really badly on the horizontal axis, making it unwatchable.
There was never a problem watching Sky full screen on the iMac before they introduced the Sky Go Player app.
Would be very grateful for any advice on how to fix this.
04-08-2017 13:47
@Anonymous User @Anonymous User @Anonymous User @Anonymous User
Hi I have now escalated this backoffice to be looked into for you guys, we will provide updates here once we get a resolve.
04-08-2017 13:57
It seems the work around is to drop your screen resolution to 1920 × 1080. Not the best, but it works. As noted previously, this would indicate a scaling problem.
27-08-2017 22:32
Hi there
I have exactly the same issue. Please could you let me know the solution to this problem?
Not being able to watch full screen is extremely annoying!
thanks
Kate