27-07-2017 10:15
Hi,
I'm watching on a 27" iMac at 2560x1440. If I make the window bigger than about 2050 pixels in width the picture distorts horribly - completely unwatchable.
I've tried it on a separate desktop - no difference.
It's an old Mac, late 2009, but running OS/X Sierra. Details below.
Hardware Overview:
Model Name: iMac
Model Identifier: iMac11,1
Processor Name: Intel Core i7
Processor Speed: 2.8 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 8 GB
ATI Radeon HD 4850:
Chipset Model: ATI Radeon HD 4850
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB
Vendor: ATI (0x1002)
Device ID: 0x944a
Revision ID: 0x0000
ROM Revision: 113-B9110C-425
EFI Driver Version: 01.00.383
Displays:
iMac:
Display Type: LCD
Resolution: 2560 x 1440
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Automatically Adjust Brightness: Yes
Connection Type: DisplayPort
18-09-2017 9:50
Hello,
STILL waiting for the solution to this - please could we have an update.
Thanks
Ian
20-09-2017 11:58
We're looking into why this could be happening. Can you please confirm whether you have any additional displays connected?
01-10-2017 11:07
Sadly the exact same issue here.
iMac 2009, Sierra, NOW TV 2.1.4 - no extra screen connected.
Player looks fine in small window but when I scale to full screen in distorts.
I do regret having signed up for 4 months now... don't want to watch in a small window!!
A quick fix would be highly appreciated!
01-10-2017 17:38
been in touch with the support but they couldn't help either.
Instead they told me to wait for an update or software fix on their end...
as to when this would be they could tell... seriously a bummer! and certainly no customer orientated support.
I'll watch this for another day or so and cancel my subscription.
03-10-2017 18:04
@Anonymous User Any chance to get a statement as to when we can expect a fix for this???
04-10-2017 13:31
Are you able to expand the window to fit the screen instead of going full screen? Does that stretch the picture, or is it just fullscreen mode that's the issue?
09-10-2017 18:48
so Nicholas-M?
Any thoughts?
A week later and no idea if this will be fixed.
how about a statement to all of us experiencing this issue????
17-10-2017 20:58
@Anonymous User
can I take from the lack of a response from you or anybody else at NOWTV that I shouldn't expect any futher help with this?
Real shame that neither the NOWTV chat nor the forum is able to provide any help or support
27-09-2017 11:37
29-09-2017 15:26
No, no other displays, just the main imac display.