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Expert 2

Updated NowTV App on Win10 PC, but error message

As in subject line, when I run NOWTV app, and I/E 11 browser opens, I get the message attached.

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Legend 5
Legend 5

Re: Updated NowTV App on Win10 PC, but error message

@Geluk

 

The following is a workaround that works for me on a Mac, not sure if it works on Windows. 

 

1. Make sure you're logged out of the NOW TV website completely.

2. Go to http://www.nowtv.com/home/existing

3. Click on start watching for the pass you want to use. Sign in when prompted.

 

Now try watching and fingers crossed it will work.

 

I've reported the error to the team so hopefully it will be fixed soon.

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Scholar

Re: Updated NowTV App on Win10 PC, but error message

I just posted more or less the same. Both Win8.1 devices in a browser (any)

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Legend 5
Legend 5

Re: Updated NowTV App on Win10 PC, but error message

@Geluk

 

The following is a workaround that works for me on a Mac, not sure if it works on Windows. 

 

1. Make sure you're logged out of the NOW TV website completely.

2. Go to http://www.nowtv.com/home/existing

3. Click on start watching for the pass you want to use. Sign in when prompted.

 

Now try watching and fingers crossed it will work.

 

I've reported the error to the team so hopefully it will be fixed soon.

View solution in original post

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Expert 2

Re: Updated NowTV App on Win10 PC, but error message

One step forward, one back

 

When I try to watch now see attached; no device changes made for many months,

and this WIN10 Laptop has long been a device.

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Legend 5
Legend 5

Re: Updated NowTV App on Win10 PC, but error message

@Geluk Hmm, can't help with that one but you probably know the drill by now ... Pop onto live chat, etc. Hopefully they'll sort out an extra swap when you explain.

 

I will send the team a message now tho to make sure they're aware of that as well.

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Legend 5
Legend 5

Re: Updated NowTV App on Win10 PC, but error message

@Geluk The bug seems to be fixed now, if you still have the issue though post back and I'll mention it again. 

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Expert 2

Re: Updated NowTV App on Win10 PC, but error message

Being told to install Silverlight, which I already have; d/loaded again anyway, but won't work- see error message.

Silverlight.JPG

 

Using latest version of IE11 browser.

Turning off Active X filtering fixed that but produces this again re device limit:-

 

ie11.jpg

 

Tried EDGE but get "maximum number of devices" error 😞

 

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Expert 2

Re: Updated NowTV App on Win10 PC, but error message

Following on from above I wonder if NOWTV can't cope with Windows 10 Updates

which may be changing device's signature?

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NOW TV Team
NOW TV Team

Re: Updated NowTV App on Win10 PC, but error message


@Geluk wrote:

Following on from above I wonder if NOWTV can't cope with Windows 10 Updates

which may be changing device's signature?


Believe it or not, even between Internet Explorer, Edge, and Windows 10 App counts as a device each. When you go to your device list does 'PC' pop up once or twice @Geluk? P.s i'm having serious issues with the Windows 10 App myself. Stuttering, crazy CPU and my PC has a 980Ti, 16GB of Ram and ian i5 6600k overclocked to 4.3Ghz.

 

 

Edit: I did get it working via IE 11, witha nice bitrate. I wonder why Silverlight isn't doing the job for you?

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Expert 2

Re: Updated NowTV App on Win10 PC, but error message

Tks for reply; hadn't realised different browsers were counted as individual devices;

surely it should be looking at device id, not browsers.

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