You may need to play with the settings on the laptop to get the image size correct.
if still wrong, can you please post a screenshot?
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Cropped as in there were 5 to 10 cm black bars on the sides and the top/bottom of the image. Also the image quality was not HD like it was when I run it through the app on my phone. I found other posts with people that had the exact same issue as me. This seems to be a problem that mainly affects people with Ultrawide screens. Tried fiddling with the settings for hours, but no luck so ended up requesting a refund. And really, it should just work without having the fiddle with the settings. As a software dev myself, I was shocked at how buggy and clunky the website and app is overall. It's a shame because I want to love it as I find the media content much more interesting than Netflix, but the overall experience of using Now TV vs Netflix is night and day. Thanks for offering your help anyway!