cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Advocate

Ultrawide support?

I just purchased 6 months of now tv with booster, I have an ultrawide screen and the picture quality is terrible on the PC app. Also, the image is cropped. How do I fix this? 

Labels (1)
0 Thanks
Reply
2 Replies
Highlighted
Legend 5
Legend 5

Re: Ultrawide support?

@KennyStetson 

 

Cropped how?

 

You may need to play with the settings on the laptop to get the image size correct.


if still wrong, can you please post a screenshot?


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
0 Thanks
Reply
Highlighted
Advocate

Re: Ultrawide support?

Cropped as in there were 5 to 10 cm black bars on the sides and the top/bottom of the image. Also the image quality was not HD like it was when I run it through the app on my phone. I found other posts with people that had the exact same issue as me. This seems to be a problem that mainly affects people with Ultrawide screens. Tried fiddling with the settings for hours, but no luck so ended up requesting a refund. And really, it should just work without having the fiddle with the settings. As a software dev myself, I was shocked at how  buggy and clunky the website and app is overall. It's a shame because I want to love it as I find the media content much more interesting than Netflix, but the overall experience of using Now TV vs Netflix is night and day. Thanks for offering your help anyway!

0 Thanks
Reply