12-11-2015 18:11
I am not able to watch any content on my surface pro windows 10 tablet. I usually log in through IE and not Edge and it works fine.
I have tried uninstalling and re-installing Silverlite and keep getting this same error message. (T6036) - Graphics card driver issues.
This is clearly not a graphics card issue as I have the latest driver and my machine is almost brand new. Any thoughts please?
26-01-2017 20:13
@SeeMoreDigital wrote:
@Anonymous User wrote:I just joined Now TV and I'm unable to play any video using the Now TV app in Windows 10. I believe it uses the Microsoft Silverlight software...
Actually no @Anonymous User. The NOW TV 'app' does not require Silverlight...
Cheers
I assumed it did, @SeeMoreDigital as the web browser does. See attached.
26-01-2017 20:19
I really have no idea how you're recieving that message when viewing NOW TV content via the dedicated Windows 'app'.
One of the reasons for using the Windows app is that it's not reliant on Silverlight!
26-01-2017 20:27
I get that error in the browser (firefox). So I installed Silverlight again and it tells me there's a problem with my graphics card. There's a link under the phrase "graphics card" so I click that and it takes me to a HTTP 404 Not Found page. Nice work NowTV.
The app still just refuses to play any video. I've given up on that.
26-01-2017 20:54
@Anonymous User wrote:The app still just refuses to play any video. I've given up on that.
Shame. As the 'app' is the recommended way to access and view the NOW TV service on Windows PC...
26-01-2017 21:29
@Anonymous User wrote:
I get that error in the browser (firefox). So I installed Silverlight again and it tells me there's a problem with my graphics card. There's a link under the phrase "graphics card" so I click that and it takes me to a HTTP 404 Not Found page. Nice work NowTV.
The app still just refuses to play any video. I've given up on that.
Hi @Anonymous User
Just to check. Is it a desktop PC or laptop you're using? If you're using a desktop PC and you're trying to use the Windows app you cannot use VGA as your display interface. As VGA does not support HDCP you need to be using DVI, HDMI or display port (includes mini display port) . The app requires HDCP compliance to play content. Content can only be output to one screen at a time. So if you have a multi-monitor setup you will need to take that into consideration.
You can use the Windows app with any laptop that is quoted as having HD display.
If I remember correctly. Silverlight isn't too fond of multi-monitor setups either.
18-10-2015 21:26 - edited 18-10-2015 21:32
Hi,
I have been happily watching nowtv on my laptop (Windows 10) for the past 4 weeks. However, today I got the following message: "(T6036) - Sorry, you'll need to fix an issue with your graphic card driver before you can watch NOW TV".
I have not made any changes to my laptop and cannot understand why my graphics card was ok but is no longer so.
(ps: I'm using Firefox)
18-10-2015 23:41 - edited 18-10-2015 23:43
Is windows media player still working correcty...
This issue is normaly caused by broken/data damaged or missing components in WMP... or media pack files...
Whats the reason for running the web browser still instead of the HTML5ish windows 8/10 app...
19-10-2015 18:38
Hi,
I'm new to this and a friend told me to use firefox. My windows media player is still working.
I think it maybe the Dell inspiron laptop: it was bought for me by my dad for my Masters degree. Since we've had it, it has had a number of issues (including having a brand new replacement).
20-10-2015 18:51
Open windows 10 store and try the nowtv app instead of trying to fix silverlight issues...