(T6030) - There's a problem with one of your connected audio or visual outputs.

[Anonymous User]

Getting this error when trying to watch NowTV via browsers:

(T6030) - There's a problem with one of your connected audio or visual outputs.

I've Reinstalled Silverlight.

Reinstalled display Drivers.

Tried different display ports on my GPUs.

Tried IE & Firefox (since Chrome & Edge don't support silverlight).

Windows 10 PC, Dual monitors HDCP compliant.

The Windows 10 NowTV app does play content but only in fullscreen which is not acceptable to me, I want to have it on a portion of my screen so I can continue to utilise both screens for productivity (which I've done with every paid streaming service I subscribe to including NowTV).

If there's no solution, I suspect there isn't reading other threads, I'll sadly have to end my subscription.

[Anonymous User]

Hi @Anonymous User

That error message is usually linked to a Silverlight error.

Could you give us some more information so we can try and get to the bottom of the issue.

What type of laptop are you using ?

What operating system does it run ? 

Any anti-virus software installed ?

What browser are you using?

If your running Windows 8.1 or above have you tried the NOW TV App and if so any error when using that ?

Thanks

Andy

[Anonymous User]

Started last night. Won't play in firefox or IE. Seriously I hate using this on my computer and can't wait till my subscription ends. There is nothing wrong with my audio or visual outputs youtube, netflix and my gaming are all fine.

[Andy]

@Anonymous User

Welcome to the forum. There,s a help page on that error code here

http://help.nowtv.com/article/T6030-Problem-with-audio-or-visual-outputs

If you're using Windows 8.1 or above I'd recommend trying the dedicated NOW TV app from the Windows Store instead.