13-01-2020 21:14
Whenever I watch something using the Now TV app on Windows 10 with subtitles, the subtitles either freeze or disappear every few seconds. I need to use subtitles, so this makes Now TV essentially unusable. Is there any way to fix this?
14-01-2020 10:38
@Anonymous User
Hello thank you for your query!
Just a question have you been using the player to watch on windows 10? If so if you can delete and reinstall the player to see if this helps the glitch
14-01-2020 13:40
Yes, I've been using the Now TV player. I've tried uninstalling and reinstalling but it didn't help. It doesn't happen on the Android app on my phone, though.
29-01-2020 22:14
I'm having this same problem when watching on my Mac and I also require subs to watch anything which again makes it currently unusable on my Mac - I have had this issue since downloading the Player & have tried deleting and re-downloading it also.
10-02-2020 23:08
Is there any fix for this at all? If not I am definitely cancelling, I want to be able to use it on my laptop.
25-01-2020 16:36
I keep having this issue with my Apple app!!! Frustrating
14-01-2021 7:32
My partner is profoundly deaf and wears a cochlear implant and relies on subtitles to help follow a movie. It is really frustrating when you put subtitles on and it just disappears on PS4 please sort this out now tv! I’m paying £11.99 for this to crash and it’s not good enough! I will be consider leaving if it doesn’t get sorted soon! Had no problems with Netflix, Amazon prime or even Disney plus!
16-01-2021 21:47
I have exactly the same problem and it’s very annoying and frustrating. All the times I have to restart my tv to get subtitles to work again. For sky cinema + now tv entertainment I’m paying almost 21,98£ which it a quit a lot of money and I just don’t understand why for so long this problem is not being solved. I definitely will consider cancelling my subscription as I feel what it’s not worthy .