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Moonsorrow
Mentor

Subtitles Freezing

Whenever I watch something using the Now TV app on Windows 10 with subtitles, the subtitles either freeze or disappear every few seconds. I need to use subtitles, so this makes Now TV essentially unusable. Is there any way to fix this?

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5 Replies
NOW TV Team Nadine-K
NOW TV Team

Re: Subtitles Freezing

@Moonsorrow 

 

 

Hello thank you for your query!

 

Just a question have you been using the player to watch on windows 10? If so if you can delete and reinstall the player to see if this helps the glitch 

Thanks
Nadine-K
The Now TV Team 🙂
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Moonsorrow
Mentor

Re: Subtitles Freezing

Yes, I've been using the Now TV player. I've tried uninstalling and reinstalling but it didn't help. It doesn't happen on the Android app on my phone, though.

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Nicoleeval
Advocate

Re: Subtitles Freezing

I keep having this issue with my Apple app!!! Frustrating

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Lou811
Newbie

Re: Subtitles Freezing

I'm having this same problem when watching on my Mac and I also require subs to watch anything which again makes it currently unusable on my Mac - I have had this issue since downloading the Player & have tried deleting and re-downloading it also.

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Moonsorrow
Mentor

Re: Subtitles Freezing

Is there any fix for this at all? If not I am definitely cancelling, I want to be able to use it on my laptop.

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