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Advocate

Safari does not recognize NOW

I keep having a message on a white background stating - Safari cannot open specified address because safari cannot open specified address NowTVPlayer

 

Can anyone please help??

 

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NOW TV Team (Retired)

Re: Safari does not recognize NOW

Hi @TerryB65

 

 

Can you advise if you are watching through a Mac? if so Safari via a Mac no longer supports Silverlight meaning Now TV no longer works via that browser and you would need to download the Now TV player here web.static.nowtv.com/watch/NOWTVPlayerInstaller.zip or you can watch via a Mac using the Firefox browser which still uses silverlight and you would need the silverlight add on enabled.  I hope this helps with your issue if not can you advise on if you were just accessing the site and you got this error? if so have you tried another browser?

 

 

Cheers

Eddie Smiley Very Happy

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NOW TV Team (Retired)

Re: Safari does not recognize NOW

Hi @TerryB65

 

 

Can you advise if you are watching through a Mac? if so Safari via a Mac no longer supports Silverlight meaning Now TV no longer works via that browser and you would need to download the Now TV player here web.static.nowtv.com/watch/NOWTVPlayerInstaller.zip or you can watch via a Mac using the Firefox browser which still uses silverlight and you would need the silverlight add on enabled.  I hope this helps with your issue if not can you advise on if you were just accessing the site and you got this error? if so have you tried another browser?

 

 

Cheers

Eddie Smiley Very Happy

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NOW TV Team
NOW TV Team

Re: Safari does not recognize NOW

This could mean that you've clicked on "I already have this" when it asked you to download the new NOW TV Player, or that the install was unsucessful.

 

If you don't remember downloading and then running the installer, you will need to do this first. Clearing your cookies will bring back the option to download the installer again.

 

However, if you did run the installer, we'll need to investigate what the issue might be.

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Advocate

Re: Safari does not recognize NOW

Thanks its working now!!!

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Advocate

Re: Safari does not recognize NOW

Your "fix" does not work. Safari and Mac will not function with NOW Player. The response from you "help" just does not work. Bye Bye NOW i think.

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Newbie

Re: Safari does not recognize NOW

I spent all week online trying to find out why my new NOW TV subscription didn't work, I then donwloaded Opera Browser and it all works fine. Safari doesn't support NOW TV it appears. 

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