cancel
Showing results for 
Search instead for 
Did you mean: 
Advocate

Re: Mac, black screen

Yep... yet another user with same issue!! Please fix and get your QA department to test on a MAC before releasing updates!

0 Thanks
Reply
Advocate

Re: Mac, black screen

Exactly the same for me.  Do we get notified when this is fixed?

0 Thanks
Reply
NOW TV Team
NOW TV Team

Re: Mac, black screen

I've created a new thread here to let you know we are aware of this issue and in process of fixing it.

 

https://community.nowtv.com/t5/Mac-OS/Issue-tracking-Audio-but-no-video/m-p/439210#M3258

Advocate

No vision on Now TV player

I've just downloaded an updated on Now TV Player. The update resulted in no vision while watching-but there is sound. I've already restarted the laptop and downloaded the player again

0 Thanks
Reply
Advocate

Re: Issue tracking: Audio but no video

I am completely confused as to why the now TV app on my Mac is no longer working.  It's been playing absolutely fine.  We watched Game of Thrones on playback and then Thronecast on Live no problem the same as previous weeks and then I was forced to update the app on Wednesday and have nothing ever since!!!  

0 Thanks
Reply
Advocate

Re: Now TV on mac just has spinning loader

is now August 2017 - have you fixed the problem? That is - viewing screen with audio with no picture.

As one of the posters stated - I do not get this problem with any of the other on-line subscriptions:

BBC iPlayer.

ITV Hub.

BT Sport.

Amazon, etc, etc., all work fine. All except NOWTV.

NOWTV once worked perfectly, then you monkeyed around with it and it has never worked properly since. Is this any way to run a business.

Sadly, thanks to NOWTV, I have lost my passion for watching football on-line. I never thought the day would come. I find it ironic that NOWTV - Who claim to be a branch of Sky; who refute this, have conspire to kill the fatted calf which pays their living.

When viewing figures fall away and someone else takes over presenting football (which Sky do admirably) their technical services will be left answerable for providing appalling service. There is no excuse.

BTW: My MAC Specification is:

MacBook Pro: 17-inch, Mid 2009

Processor: 3.06 GHz Intel Core 2 Duo

Memory: 8 GB 1067 MHz DDR3

Graphics: NVIDIA GeForce 9400M 256 MB

The above works on every other on-line video subscription - so why not on SKY?

0 Thanks
Reply
Advocate

Re: FAO Admins / Tech team - blank screen with audio

We have also had this issue since last Wednesday 16th when I was forced to update the app on my Macbook Pro.  Have been unable to reinstall the older version.  Very frustrating!

0 Thanks
Reply
Legend 5
Legend 5

Re: FAO Admins / Tech team - blank screen with audio

NOW TV have acknowledged this issue and are looking into it. You might want to subscribe to this thread created here to receive any updates they post

 

https://community.nowtv.com/t5/Mac-OS/Issue-tracking-Audio-but-no-video/m-p/439210#M3258

 

(when logged into the forum you can subscribe by clicking Topic Options > Subscribe)

0 Thanks
Reply
Legend 5
Legend 5

Re: NowTV Player App won't display images, only plays sound

NOW TV have acknowledged this issue and are looking into it. You might want to subscribe to this thread created here to receive any updates they post

 

https://community.nowtv.com/t5/Mac-OS/Issue-tracking-Audio-but-no-video/m-p/439210#M3258

 

(when logged into the forum you can subscribe by clicking Topic Options > Subscribe)

0 Thanks
Reply
Legend 5
Legend 5

Re: No vision on Now TV player

@Joanna3

 

Welcome to the forum. If you are using a Mac, NOW TV have acknowledged this issue and are looking into it. You might want to subscribe to this thread created here to receive any updates they post

 

https://community.nowtv.com/t5/Mac-OS/Issue-tracking-Audio-but-no-video/m-p/439210#M3258

 

(when logged into the forum you can subscribe by clicking Topic Options > Subscribe)

0 Thanks
Reply