cancel
Showing results for 
Search instead for 
Did you mean: 
NOW TV Team
NOW TV Team

[Resolved] Audio but no video

A new version of the NOW TV Player has been published. Please try opening the app again to receive the update.

 

If you continue to experience issues, please comment below on this thread.

 

Original post:

We're aware of an issue that is causing frustration for a lot of customers. We have been looking into this as a matter of urgency and hope to have a fix ready soon.

 

To clarify, this mostly affects users with a certain graphics card: Intel HD Graphics 3000

148 Replies
Advocate

Re: Mac, black screen

@Nicholas-MPing your fix my way - I'll give it a go, nothing to loose


@Nicholas-M wrote:

Thanks everyone for providing their device info. I'm looking for some volunteers to help test a fix for this issue.

 

If you're interested, please get in touch!


 

0 Thanks
Reply
NOW TV Team
NOW TV Team

Re: Mac, black screen

We have just released a new version of the player which should fix the blackscreen with audio for most of you.

 

The next time you open the app, it will prompt you to install the latest version.

 

Please let us know if you are still experience issues after the update.

Advocate

Re: Mac, black screen

Well that's good - it has fixed the screen problem for me, although the frame rate does seem a little choppy.  For some reason I have 'CiscoVideoGuard' at 80% CPU, 3 x Now TV Player Helper at 23% CPU each, and Now TV Player at 10% CPU, so it's a little CPU hungry - but at least it works Smiley Very Happy

0 Thanks
Reply
Mentor

Re: Mac, black screen

@Nicholas-M

If the latest version is the 2.0 (that's what I get when I download the file and then install) it doesn't work.

 

Please see my full report here "https://community.nowtv.com/t5/Mac-OS/Unable-to-watch-on-my-MAC/m-p/425547/highlight/false#M2569"

0 Thanks
Reply
Advocate

Re: Mac, black screen

 

Hi I am having the exact same problems, i recently sold my ps4 and thats what i used to stream from but now im on my imac all i see is a black screen with audio.

i have also updated to your latest version player, and my internet browsers are also upto date.

 .

my Imac Build is as goes:

 

Mac OSX El Capitan Version 10.11.6

iMac 23inch, Early 2009

Processor 2.93 GHz Intel Core 2 Duo

Memory 8GB 1067 MHz DDR3

Graphics NVIDIA GeForce GT 120 256 MB

 

0 Thanks
Reply
Advocate

Re: Mac, black screen

Just joined the forum - in an attempt to get a picture and sound on my mac - only to find reams of posts on this issue.

 

Is there a solution or should I just ask for a refund of my weekly pass?

 

 

0 Thanks
Reply
Mentor

Re: Mac, black screen

Have latest version of NowTV Player installed but still getting the black screen with audio using Safari on Mac Pro OS 10.12.5. Nothing at all with Firefox. 

0 Thanks
Reply
Mentor

Re: Mac, black screen

Commiserations over here. I gave this a break for a few weeks to give them a chance to sort this out but obviously the same problem persists and you still get charged. I suspect that a refund would be tricky.

0 Thanks
Reply
Advocate

Re: NowTV Player App won't display images, only plays sound

I would say this a complete joke, but even bad jokes have some small element of humour. this is just daylight robbery. i will be asking for a refund.

0 Thanks
Reply