A new version of the NOW TV Player has been published. Please try opening the app again to receive the update.
If you continue to experience issues, please comment below on this thread.
We're aware of an issue that is causing frustration for a lot of customers. We have been looking into this as a matter of urgency and hope to have a fix ready soon.
To clarify, this mostly affects users with a certain graphics card: Intel HD Graphics 3000
We have just released a new version of the player which should fix the blackscreen with audio for most of you.
The next time you open the app, it will prompt you to install the latest version.
Please let us know if you are still experience issues after the update.
Well that's good - it has fixed the screen problem for me, although the frame rate does seem a little choppy. For some reason I have 'CiscoVideoGuard' at 80% CPU, 3 x Now TV Player Helper at 23% CPU each, and Now TV Player at 10% CPU, so it's a little CPU hungry - but at least it works
If the latest version is the 2.0 (that's what I get when I download the file and then install) it doesn't work.
Please see my full report here "https://community.nowtv.com/t5/Mac-OS/Unable-to-watch-on-my-MAC/m-p/425547/highlight/false#M2569"
Hi I am having the exact same problems, i recently sold my ps4 and thats what i used to stream from but now im on my imac all i see is a black screen with audio.
i have also updated to your latest version player, and my internet browsers are also upto date.
my Imac Build is as goes:
Mac OSX El Capitan Version 10.11.6
iMac 23inch, Early 2009
Processor 2.93 GHz Intel Core 2 Duo
Memory 8GB 1067 MHz DDR3
Graphics NVIDIA GeForce GT 120 256 MB