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Anonymous User
Not applicable
‎14-05-2019 24:31

Programme not playing

My entertainment pass is valid until end June and have been watching new season GoT on my Dell laptop without issue so far.  However tonight latest episode will not play.   Have tried on usual browser (explorer) and firefox with no luck.  Explorer screen goes black then blue then now tv icon at the bottom disappears.  Firefox tells me the link needs an application to open and to choose which... I have no idea which one of the many listed I am supposed to choose???  Can anyone help?

0
1 Solution
RoyB
Legend
‎14-05-2019 9:26

If you have Windows 10, do not use the browser/player combination, but download the NowTV app from the Microsoft Store, which you will find on your laptop if you type that in to the text window bottom left.

 

Search in the Store for ‘Now TV’ (two words) as, annoyingly, ‘NowTV’ does not find it.

 

You will have a much more satisfactory experience with this app, if it is available to you.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.

View solution in original post

2 Replies
RoyB
Legend
‎14-05-2019 9:26

If you have Windows 10, do not use the browser/player combination, but download the NowTV app from the Microsoft Store, which you will find on your laptop if you type that in to the text window bottom left.

 

Search in the Store for ‘Now TV’ (two words) as, annoyingly, ‘NowTV’ does not find it.

 

You will have a much more satisfactory experience with this app, if it is available to you.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
Anonymous User
Not applicable
‎14-05-2019 9:53

In response to RoyB

Thank you!  Works perfectly now 🙂