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Anonymous User
Not applicable

‎21-04-2019 12:58

Possible to receive a refund

I have forgot to cancel the free trial and have been charged for another month, I keep trying to use the live chat to contact them since the charge has been made but the live chat is not working? I also tried to message them but there is also no reply.

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1 ACCEPTED SOLUTION
commanda6
Legend 5
Legend 5

‎21-04-2019 13:35

@Anonymous User wrote:

I have forgot to cancel the free trial and have been charged for another month, I keep trying to use the live chat to contact them since the charge has been made but the live chat is not working? I also tried to message them but there is also no reply.


Hi @Anonymous User

 the best way to approach getting a refund is to fill in the form at the link below. Remember to give as much detail as you can. You would need to submit a separate request for each pass type concerned

 

https://account.nowtv.com/payments/query/incorrect-charge

 

Hope this helps you out Smiley Happy

 

 

I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

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2 REPLIES 2
commanda6
Legend 5
Legend 5

‎21-04-2019 13:35

@Anonymous User wrote:

I have forgot to cancel the free trial and have been charged for another month, I keep trying to use the live chat to contact them since the charge has been made but the live chat is not working? I also tried to message them but there is also no reply.


Hi @Anonymous User

 the best way to approach getting a refund is to fill in the form at the link below. Remember to give as much detail as you can. You would need to submit a separate request for each pass type concerned

 

https://account.nowtv.com/payments/query/incorrect-charge

 

Hope this helps you out Smiley Happy

 

 

I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
Anonymous User
Not applicable

‎21-04-2019 13:44

In response to commanda6's comment

Just filled out the form, hopefully will be able to sort this out. 
Thank You for the help!

0