Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎01-08-2022 21:53

Poor UX

As a Product Manager, I've never been compelled to give feedback on a product like this before. But the UX of the App and Player is very poor. The user journey is unclear. Navigation of the app is unnecessarily convoluted. The Player/platform disconnect on a Mac/other devices is jarring. And the App on a mobile device crashes constantly!


Also, respectfully, I don't feel these packages are effective [Entertainment, HayU, etc]. Rather than encouraging growth via the product, it just comes across to me like unnecessary segementing of the audience. It feels money-grabby. There must be better ways to market content.

 

I love Real Housewives, which is why I continue using Now TV, but it's a very disappointing user experience, sadly. I'm giving my feedback hoping that the Product team might see it.

0
2 REPLIES 2
redchiz1
Champion

‎01-08-2022 22:54 - edited ‎01-08-2022 23:03

What Product do you Manage, perhaps we could compare and contrast and give our own views accordingly? 

From what I have read elsewhere PC and Mac users do sometimes report a poor experience. I don't view on such devices, so cannot comment directly. Although my son regularly views on his MacBook without issue, I have asked him about this when others have mentioned problems.

My apps - Chromecast; Roku; LG smart TV; iPad; iPhone etc. - generally work just fine. 

0
SweetBlitz
Expert 3

‎02-08-2022 12:37

I don't feel these packages are effective [Entertainment, HayU, etc]. Rather than encouraging growth via the product, it just comes across to me like unnecessary segementing of the audience. It feels money-grabby. There must be better ways to market content.

I tend to agree that there is no good reason to split Hayu from Entertainment. The only reason is that it makes it a bit cheaper if all you watch is Hayu, but more expensive for both.  Similar with Cinema.  Netflix, Prime and Disney provide both TV and movies in a single subscription.

That written, it is less bonkers than Prime which has umpteen channels you can subscribe to, most of which have one or two decent shows/movies with a pile of straight to stream content that few would watch.

I think Now should simplify to a Cinema/Entertainment subscription and a Sports subscription. And scrap Boost, that is just messy.  Disney keep it simple and it works.