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Advocate

Player won't work on my laptops

I have just paid for a subscription but the player won't work on either of my computers. After installing I got an error message:

 

A JavaScript occured in the main process

Uncaught exception

Error: ENOENT

 

There is loads of text which I can't add here now as I have closed the error window, but I have a screen capture

The player is just the 4 circles going round and round but nothing else happens.

I have installed on a Windows 10 laptop and a Windows 8 laptop. 

6 Replies
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Advocate

Re: Player won't work on my laptops

Further to previous message - I have just installed on my tablet and it doesn't work there either! Error: playback_protocol_error 

Not impressed at all!!

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Scholar

Re: Player won't work on my laptops

You can hit Ctrl+C to copy the entire contents of the error to the clipboard. Ctrl+V will paste it in, suggest you add it in as a reply. That will have the full stack trace of the error which is more useful for the developers (if they read this).

 

Are you running any firewall/antivirus software common to all devices, or running them with a restricted access user? The desktop player is a web app in a wrapper. Sounds like the main code is not being able to load properly for some reason.

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Advocate

Re: Player won't work on my laptops

I get the same thing, running on Windows 10. Managed to capture one of the pair of error messages (they always come as a two):

 

[Window Title]
Error

[Main Instruction]
A JavaScript error occurred in the main process

[Content]
Uncaught Exception:
Error: socket hang up
    at createHangUpError (_http_client.js:253:15)
    at TLSSocket.socketOnEnd (_http_client.js:345:23)
    at emitNone (events.js:91:20)
    at TLSSocket.emit (events.js:185:7)
    at endReadableNT (_stream_readable.js:974:12)
    at _combinedTickCallback (internal/process/next_tick.js:74:11)
    at process._tickCallback (internal/process/next_tick.js:98:9)

[OK]

 

...immediately followed by (as though it's already happened)...


[Window Title]
Error

[Main Instruction]
A JavaScript error occurred in the main process

[Content]
Uncaught Exception:
Error: socket hang up
    at createHangUpError (_http_client.js:253:15)
    at TLSSocket.socketCloseListener (_http_client.js:285:23)
    at emitOne (events.js:101:20)
    at TLSSocket.emit (events.js:188:7)
    at _handle.close (net.js:501:12)
    at TCP.done [as _onclose] (_tls_wrap.js:325:7)

[OK]

 

Does that help? Does the NOW TV team engage with this forum?

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Scholar

Re: Player won't work on my laptops

Looks like one for @Jason-C to pass up the chain to the tech team...

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Newbie

Re: Player won't work on my laptops

Hi, Did you manage to resolve this issue? I have just installed Now TV on my laptop and I am having the same issue.

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Newbie

Re: Player won't work on my laptops

I am getting the same issue with the player working on my laptop - Worked on Monday and now won't work on the laptop.

 

Error message reads.

 

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.  

 

It doesn't give me an option to fix it - I have uninstalled and reinstalled the programme and restarted it. I don't know what else to do to fix it but I am not impressed by this at all. 

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