Player not working....AT ALL

[Katy]

Hello, I have recently joined Now Tv (2022) and have not been able to get the player to work... I have uninstalled and reinstalled the app several times. I have even tried creating a new account and starting again. Nothing is working. All I get is the blue spinning loading wheel that never stops. I don't receive any error messages. I have read through other comments. I do not have bitdefender. I have tried on safari and again on chrome.

I am losing my patience as I do not know what else to try. Please someone help me!! TIA x

[gavs82008]

@Katy 

Are you using bitdefender? 
If so you’ll need to set up an exception.

[Katy]

No Im not.

[RoyB]

@Katy 

Pihole?

[DaiB]

@katy

Work around press the * button to access some services.

I've had the problem since December 20th, 3 hours of excruciating chat no solution. Hard factory resets, uninstalls everything, still no fix. All other apps work just the Now app. 

When I eventually got someone to listen and much calling out on social media it was passed to Tech, still waiting for a solution. Will update if/when I get a response as communication from customer services is abysmal,

Request for a refund as your not getting the service your paying for, 

[Saint1976]

@DaiB Katy has an issue with a Mac, not the app on a device plugged into her TV so pressing * will not do anything for her.

[DaiB]

Ooopps!

Apologies,